Open to opportunities

Bri Carruthers

@bricarruthers

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Dedicated Patient Service Coordinator with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that allows me to enhance patient care and collaborate with a dedicated healthcare team.

I am a Patient Service Coordinator with a strong background in healthcare support and patient relations. My experience spans various roles in medical settings, where I have honed my skills in scheduling, patient communication, and compliance with health regulations. I pride myself on delivering exceptional customer service and ensuring patient confidentiality in all interactions.

Throughout my career, I have worked in diverse healthcare environments, including VNACare and Tufts Medical Center, where I served as a central communication point between medical staff and patients. My ability to manage scheduling software and maintain accurate electronic health records has been pivotal in supporting quality improvement initiatives and enhancing patient care.

My commitment to understanding patient needs and developing effective treatment plans has been demonstrated in my role as a Behavioral Therapist. I am passionate about making a positive impact in the lives of patients and their families, and I continuously seek opportunities to grow and contribute to a collaborative healthcare team.

Experience

Work history, roles, and key accomplishments

Patient Service Coordinator

VNACare

Oct 2022 - Present (2 years 10 months)

Utilized scheduling software to input employee availability, time-off requests, and shift preferences. Maintained confidentiality of patient information in compliance with HIPAA regulations.

HIPAA)Customer Service Time Management

Unit Coordinator

Tufts Medical Center

Dec 2021 - Present (3 years 8 months)

Served as a central communication point between medical staff, ancillary departments, and patients/families. Entered physician orders, patient information, and documentation into the EHR system accurately and promptly.

EHR Patient Information Management Diagnostic Coordination

Behavioral Therapist

Autism Learning Partners

Jan 2021 - Present (4 years 7 months)

Recommended therapeutic action plans and treatments based on results from behavioral assessments. Gathered information about clients using observational techniques and interviews, case histories, and other assessment methodologies.

Assessments

Unit Coordinator

St. Elizabeth's Medical Center

Sep 2019 - Present (5 years 11 months)

Coordinated non-clinical and ancillary services of assigned patient care units. Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.

Patient Care Coordination Medical Scheduling

Engagement Partner

Bay Cove Human Services

Dec 2018 - Present (6 years 8 months)

Worked with family members to develop support networks and multifaceted coping techniques focused on client needs. Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete the intervention.

Support Networks Behavioral Interventions Patient Safety Checks

Education

Degrees, certifications, and relevant coursework

Boston Community Leadership Academy

High School Diploma, General Studies

2014 - 2018

Completed a comprehensive high school curriculum, gaining foundational knowledge across various subjects. Developed essential academic and interpersonal skills to prepare for future endeavors.