Open to opportunities

Minayesha Brown

@minayeshabrown

Healthcare patient advocate with 5+ years coordinating telehealth, referrals, insurance, and HIPAA-compliant care from remote teams.

United States

Message

What I'm looking for

I’m looking for a remote role coordinating patient access to care—telehealth scheduling, intake, referrals, insurance verification, and HIPAA documentation—where I can resolve escalations quickly and improve patient satisfaction with collaborative teams.

I’m a healthcare customer service and patient care coordination professional with 5+ years of experience supporting patients, providers, pharmacies, case managers, and healthcare teams in remote environments. I serve as a primary point of contact for Medicare patients, helping guide healthcare services and benefits while scheduling appointments and coordinating referrals for timely access to care.

I bring a strong track record in patient intake and registration, insurance verification and Medicare support, medication-related support, and escalation resolution—always maintaining accurate, HIPAA-compliant documentation in EMR/EHR systems. I’m known for clear communication, problem-solving, and attention to detail, using tools like Microsoft Excel and Outlook to manage fast-paced workflows and deliver exceptional patient experiences.

Experience

Work history, roles, and key accomplishments

Patient Advocate

Understood Care

Nov 2025 - Apr 2026 (5 months)

Served as the primary point of contact for Medicare patients, guiding them on healthcare services and benefits while coordinating access to providers. Scheduled appointments, managed referrals, and documented patient interactions in EMR systems in compliance with HIPAA through outreach and follow-up calls.

Medicare Support Patient Scheduling Referral Management Care Coordination EMR EHR Systems Interdisciplinary Communication Insurance Verification