Open to opportunities

Daysha James

@dayshajames

Patient Care Coordinator who streamlines healthcare workflows, EMR/CRM processes, and HIPAA-compliant patient coordination.

United States

Message

What I'm looking for

I’m looking for a fast-paced healthcare team where I can deliver concierge-level coordination, manage EMR/CRM workflows, run precise scheduling and escalations, and maintain strict HIPAA compliance while supporting physicians and smooth patient transitions.

I’m an accomplished Patient Care Coordinator with over 7 years of experience orchestrating high-impact healthcare coordination and the administrative systems that make care feel seamless. I excel in Electronic Medical Records (EMR) and CRM Systems, anticipating physician needs and executing reliable calendar management, remote operations, and telemedicine coordination—so patient journeys stay frictionless.

In my current role as a Memory Care Coordinator, I orchestrate complex scheduling, follow-ups, and documentation for high-risk populations, manage individualized care plans for residents with cognitive impairments, and handle critical escalations that support timely clinical treatment decisions. Across my previous patient-facing roles, I’ve streamlined insurance verification and prior authorizations, resolved billing inquiries, and maintained strict HIPAA compliance while coordinating interdisciplinary communication using Microsoft Office and Adobe.

Experience

Work history, roles, and key accomplishments

Current

Memory Care Coordinator

Current

Ennoble Care

Apr 2026 - Present (3 months)

Orchestrate complex scheduling, follow-ups, and documentation for high-risk memory care residents using CRM systems. Execute critical escalations and manage remote, interdisciplinary calendar operations to support seamless care continuity.

CRM Systems Complex Scheduling Follow Up Systems Escalation Management Remote Operations Calendar Management

Patient Care Coordinator

Ennoble Care

Oct 2025 - Apr 2026 (6 months)

Streamline concierge-level clinical workflows by managing insurance verification and securing prior authorizations. Coordinate referral processing, transitions, and multi-channel calendar management while using Adobe and Microsoft Office for provider-patient communication.

Insurance Verification Prior Authorizations Referral Management Project Management Transition Coordination Calendar Management Adobe Microsoft Office Professional communication Concierge Clinical Workflows Healthcare Coordination

Front Desk Receptionist

Virtua Health System

Jan 2020 - Aug 2025 (5 years 7 months)

Manage front desk operations and high-volume scheduling to ensure efficient patient intake and smoother care experiences. Maintain EMR data integrity, support insurance validation for billing accuracy, resolve billing inquiries using Microsoft Office, and uphold HIPAA compliance while coordinating telemedicine tasks.

Front Desk Operations Electronic Medical Records (EMR)Medical Billing Support Microsoft Office HIPAA compliance Data Integrity Patient Intake

Patient Care Technician

Virtua Health System

Dec 2018 - Jan 2020 (1 year 1 month)

Document vitals and patient metrics in EMR systems to support clinical decision-making and care coordination. Monitor physiological variations, communicate updates to physicians, and perform daily patient care focused on comfort and administrative precision.

Electronic Medical Records (EMR)Clinical Data Entry Vitals Documentation Clinical Escalation Healthcare Coordination Administrative Precision

Medical Assistant

Private Duty In-Home Care

Jan 2017 - Dec 2019 (2 years 11 months)

Coordinate home healthcare logistics for high-acuity dialysis patients, including complex home hemodialysis treatment planning. Monitor vital statistics, anticipate abnormalities for timely provider escalation, and collaborate with interdisciplinary teams to maintain care continuity.

Healthcare Coordination Dialysis Coordination Home Dialysis Vital Signs Monitoring Anomaly Escalation Interdisciplinary Communication Patient Continuity Dialysis Care