Open to opportunities

elizabeth Leonardo

@elizabethleonardo

Message

Care Coordinator and healthcare operations specialist focused on patient-centered outcomes.

United States

Message

What I'm looking for

I seek a role where I can coordinate patient care, improve workflows, handle claims/precertifications, and work collaboratively in a patient-centered clinical team.

I am a dedicated Care Coordinator with experience across care coordination, claims processing, and clinical support roles in both hospital and outpatient settings. I combine strong administrative skills, claims and precertification knowledge, and hands-on clinical support experience to streamline patient flow and improve outcomes.

In my recent roles I supported utilization management and network oversight, entered referrals and precertifications, managed claims and billing accuracy, and coordinated discharge planning with interdisciplinary teams. I have also worked directly with patients and families to expedite time-sensitive scheduling and ensure smooth clinic operations.

I bring proven strengths in documentation, reporting, customer service, Microsoft Office, medical claims processing, and bilingual communication in English and Spanish. I am committed to collaborative problem solving and improving processes that enhance patient experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Claims Coordinator

Current

Horizon Casualty Services

Oct 2024 - Present (11 months)

Serve as liaison between hospitals, clients, and internal teams to enter referrals/precertifications, manage and update claims, coordinate discharge planning, and ensure accurate billing and documentation to expedite claims processing.

Claims Processing Medical Billing HCS Trak Discharge Planning Clinical Documentation

Care Coordinator

Memorial Sloan Kettering Cancer Center

Sep 2023 - Oct 2024 (1 year 1 month)

Coordinated clinic operations and patient flow, expedited time-sensitive scheduling within 48 hours, acted as liaison among patients, families, and clinical teams, and produced daily end-of-clinic summaries to support care delivery.

Care Coordination Scheduling Patient Advocacy Clinic Operations Documentation

Teacher Assistant

Storefront Academy

Sep 2019 - Jan 2023 (3 years 4 months)

Supported classroom instruction and student development by assisting with lessons, supervising activities, documenting student progress, and communicating with parents and administrators to foster positive learning outcomes.

Classroom Support Documentation Lesson Assistance Classroom Management

Medical Assistant

Columbia Doctors Medical Group

Nov 2017 - Aug 2019 (1 year 9 months)

Prepared treatment rooms, measured vitals, documented patient histories and visit notes, assisted with diagnostic specimen collection, managed inventory and handled patient callbacks and prescription refill requests.

Phlebotomy Vital Signs Patient Intake Medical Documentation Specimen Collection Inventory Management Patient Education

Medical Assistant

Empire State Orthopaedics

Jan 2012 - Mar 2012 (2 months)

Prepared patients for procedures by recording vitals, performing EKGs and phlebotomy, sterilizing equipment, and managing administrative tasks including scheduling and insurance form processing.

Phlebotomy Sterilization Scheduling Medical Records Administrative Support