Looking for a job

Tanir Watkins

@tanirwatkins

I coordinate patient and member support, referrals, scheduling, and documentation across healthcare and residential services.

United States

Message

What I'm looking for

I'm seeking a healthcare coordination, patient support, or customer service role where I can manage scheduling, referrals, documentation, issue resolution, and confidential communication with patients, members, providers, and care teams.

I've coordinated patient, client, family, provider, and care-team support at Benedictine, BrightStar Care, Chesapeake Center, Chimes, and Spring Dell Center. My work includes scheduling, referrals, intake, transitions, follow-up, and confidential recordkeeping across healthcare and residential programs.

I've also handled high-volume healthcare and insurance-related customer service through Staffmark Staffing and Randstad, researching records, resolving routine concerns, documenting interactions, and escalating complex issues. I bring 15+ years of combined experience in healthcare operations, customer service, residential services, and administration.

Experience

Work history, roles, and key accomplishments

Program Manager / Group Home Manager

Benedictine

Jan 2026 - Aug 2026 (7 months)

Served as primary point of contact for clients, families, nurses, providers, and interdisciplinary teams, coordinating timely resolution of service needs. Managed communication, documentation, scheduling, and escalated issues to appropriate teams.

Healthcare Coordination Patient Support Scheduling Documentation Data Entry Issue Resolution Escalation Management Staff Scheduling Onboarding Microsoft Office Excel Outlook Teams

Home Health Aide

BrightStar Care

Oct 2025 - Jan 2026 (3 months)

Provided direct healthcare and client support, documented changes in condition, and communicated concerns promptly to care-team members. Supported appointment preparation and maintained HIPAA-compliant records.

Patient Care Documentation HIPAA Communication Skills Appointment Coordination

Residential Supervisor

Chesapeake Center

Dec 2020 - Aug 2021 (8 months)

Supervised residential healthcare operations and coordinated resident services with providers, families, and interdisciplinary teams. Reviewed care plans and documentation, identified gaps, and supported regulatory compliance.

Supervision Care Coordination Documentation Review Compliance Issue Resolution

Life Skills Coach

Chimes, Inc.

Jul 2019 - Jan 2020 (6 months)

Maintained progress notes, behavioral observations, and service documentation. Coordinated appointments and individualized supports, communicating updates to interdisciplinary care teams.

Documentation Behavioral Observation Care Coordination Communication Skills

Residential Counselor II

Spring Dell Center, Inc.

Apr 2018 - Jun 2019 (1 year 2 months)

Completed progress notes, incident reports, behavioral documentation, and health records while implementing individualized care plans and supporting medication-related processes.

Documentation Incident Reporting Behavioural Support Care Plan Development Medication Assistance

Customer Service Representative

Staffmark Staffing

Apr 2014 - Oct 2018 (4 years 6 months)

Provided high-volume inbound and outbound customer service in a healthcare/insurance-related assignment, assisting with questions and routing issues. Researched customer information, resolved routine concerns, and maintained confidential records.

Customer Service Data Entry Documentation Insurance Support Issue Resolution Confidentiality

Group Home Manager

Adelbrook, Inc.

Nov 2016 - Aug 2017 (9 months)

Managed residential healthcare operations, supervised Direct Support Professionals, and coordinated individualized supports. Reviewed MARs, progress notes, incident reports, and service records for documentation and safety standards.

Supervision Healthcare Operations Documentation Review Safety Compliance MAR Review

Customer Service Representative

Randstad

Jul 2006 - Mar 2009 (2 years 8 months)

Provided high-volume phone and email customer support in a healthcare-related assignment, responding to questions and service concerns. Researched records, entered data, and escalated complex issues appropriately.

Customer Service Phone Support Email Support Data Entry Documentation Issue escalation