Shelby Cooper

I am an operations-focused and people-first professional with over 7 years of experience across wellness, hospitality, and service-based industries. My versatility and organizational skills have allowed me to create standout client experiences while building effective systems that enhance team performance and customer satisfaction. I am motivated by clarity, quality, and the desire to help businesses run better from the first impression to the final outcome.

In my current role as General Manager at Club Pilates North Raleigh, I oversee all aspects of studio operations, from team leadership to sales performance. I have successfully increased membership and revenue, achieving the studio's most profitable month in over eight years. My previous experience as an Operations & Executive Assistant at Miami Kava & Co. allowed me to streamline HR operations and support business owners in achieving their goals. I thrive in environments where I can foster strong community ties and improve operational efficiency.