Looking for a job

Deanna Hampton

@deannahampton

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Operations Manager at The Beach Fitness Club who improved member retention and reduced complaints by 20%.

United States

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What I'm looking for

I want to combine my skills in leadership, technology, and service to make a positive impact while delivering solutions that truly meet people's needs.

At The Beach Fitness Club, I managed daily front desk operations and served 600+ members each day. I introduced communication protocols that improved member retention and lowered complaint volume by 20%.

I also directed a six-month transition to a new EHR system, training a team of eight and supporting daily member check-ins. Previously, as Assistant Manager at GymFit, I oversaw gym floor and front-end operations, onboarding, scheduling, and vendor relationships.

Experience

Work history, roles, and key accomplishments

Operations Manager

The Beach Fitness Club

Jan 2022 - Sep 2024 (2 years 8 months)

Managed daily operations and member services for a fitness club, training staff and implementing new protocols that improved retention and reduced complaints. Led a transition to a new EHR system, reducing data entry errors and streamlining communication.

Customer Service Operations Management Corporate Trainer EHR Systems Google Workspace Data Analysis Vendor Management Inventory Management Payroll Compliance

Assistant Manager

GymFit

Jan 2016 - Jan 2022 (6 years)

Oversaw gym floor and front end operations, managing over 300 active members and handling high call volumes. Led onboarding, scheduling, and performance evaluations to support staff development and operational efficiency.

Customer Service Operations Management Staff Management Payroll Administration Conflict Resolution Vendor Management Talent Acquisition