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Brent Archangel

@brentarchangel

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I lead high-volume retail and club operations, teams, and profitable guest experiences.

United States

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I'm currently accountable for full club performance at New York Sports Club, overseeing daily operations, financial deposits, visual standards, and strategic market health for a 2,000+ member location.

I recruit, train, and coach cross-functional teams while aligning payroll and schedules to peak traffic. My work helped drive a top market ranking in regional sales plans in Q1 2026 and club audit scores above 93/100.

Previously at Equinox, I led 100+ employees, managed whole-club P&L, controllable expenses, and inventory, and built operational frameworks that supported sustained performance growth. At Apple, I led learning and development for 100+ employees and technical product education that elevated NPS across multiple locations.

My earlier work at Microsoft and Kiehl's strengthened my focus on community partnerships, events, guest loyalty, and high-performing retail operations. I build inclusive teams, develop people through practical coaching, and connect operational discipline to a world-class guest experience.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

New York Sports Club

Jan 2026 - Present (8 months)

Accountable for full club performance and strategic market health, managing daily operations, visual standards, and financial deposits for a 2,000+ member location. Spearheaded recruitment, training, and performance management of a diverse cross-functional team.

P&L management Labor Optimization Recruitment Performance Management Visual Merchandising Inventory Control KPI Tracking Strategic Planning

Operations Manager

Equinox

Jan 2023 - Dec 2025 (2 years 11 months)

Recruited, trained, and led a diverse team of 100+ staff across Front Desk, Maintenance, and Kids Club, fostering an inclusive high-performance culture. Managed whole-club P&L, controllable expenses, and inventory to maximize sell-through and operational compliance.

P&L management Team Leadership Inventory Control Operational Compliance SOP Development and Training Employee Retention Customer Satisfaction

Training Lead/Creative Pro

Apple

Jan 2021 - Dec 2023 (2 years 11 months)

Managed end-to-end learning and development strategies for 100+ employees, providing coaching and performance feedback. Drove business metrics and product sales growth through technical product education, elevating Net Promoter Scores.

Learning and Development Coaching Performance Management Product Education NPS Improvement virtual training

Creative Pro

Apple

Jan 2019 - Dec 2021 (2 years 11 months)

Led a team of 6 creatives to design and execute educational store workshops, driving double-digit growth in interactive guest engagement and brand awareness. Partnered with store leadership to enhance store performance and team morale.

Team Leadership Workshop Design Guest Engagement Brand Awareness Visual Merchandising

Community / Gaming Specialist

Microsoft

Jan 2016 - Dec 2019 (3 years 11 months)

Cultivated inclusive relationships with local organizations to strengthen brand presence in the community. Planned and executed high-profile events to drive customer loyalty and interactive product education.

Community Engagement Event Planning Brand Presence Customer Loyalty Product Education

Keyholder / Supervisor

Kiehl's Skincare

Jan 2015 - Dec 2016 (1 year 11 months)

Delivered exceptional guest experience on the sales floor, building strong relationships with high-value clients to accelerate loyalty and retention. Oversaw daily retail operations, cash handling, and payment management while exceeding sales goals.

Customer Service Customer Relationship Management Cash Handling Retail Operations Sales