Open to opportunities

Jessica Galicia

@jessicagalicia

Message

I grow memberships, retain customers, and lead high-performing sales teams.

United States

Message

What I'm looking for

I'm looking for a sales, account management, or business development role where I can own the customer journey, build partnerships, improve sales performance, and lead teams in a fast-paced, goal-driven environment.

At Club Pilates SOMA and Union Street, I lead sales and operations for two studios serving approximately 500 active members. I helped lead the pre-sale and successful Union Street opening through customer acquisition, community outreach, partnerships, and launch execution.

I build sales pipelines, coach teams on consultative selling and objection handling, and use KPI dashboards and reporting systems to improve performance. From first contact through retention, I focus on creating customer experiences that support long-term revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Regional Manager

Current

Club Pilates SOMA & Union Street

Jan 2023 - Present (3 years 7 months)

Lead sales and operations across two studios serving approximately 500 active members, with responsibility for lead follow-up, membership growth, customer retention, and team performance. Coach teams on consultative selling, objection handling, follow-up, customer experience, and converting prospective customers into long-term members.

Consultative Sales Lead Conversion Sales Pipeline CRM Sales Prospecting Objection Handling Account Management Customer Retention Upselling KPI Tracking Sales Coaching Google Sheets ClubReady SalesRev Powerhouse

General Manager

Club Pilates SOMA

Jan 2022 - Dec 2023 (1 year 11 months)

Managed membership sales and daily studio operations while coaching employees to improve sales conversations, customer service, and follow-up. Worked directly with prospective and existing customers to understand needs, recommend membership options, address objections, and support retention.

Sales Management Customer Service Coaching Lead Follow Up Retention Marketing Partnerships Community Outreach

Assistant General Manager

Club Pilates SOMA

Jan 2021 - Dec 2022 (1 year 11 months)

Supported sales, lead follow-up, member retention, reporting, onboarding, and daily operational goals. Assisted with team development and maintained consistent customer follow-through across the sales process.

Sales Support Lead Follow Up Retention Reporting Onboarding team development

Front Desk Associate

Club Pilates SOMA

Jan 2020 - Dec 2021 (1 year 11 months)

Conducted membership consultations, supported lead conversion, managed customer accounts and scheduling, and delivered high-quality front-line service. Built working knowledge of ClubReady and studio sales processes through hands-on experience and initiative.

Lead Conversion Scheduling ClubReady

Hospitality & Customer Service

Various

Jan 2014 - Dec 2020 (6 years 11 months)

Supported teams of 20+ employees, coordinated client-facing events, and delivered high-touch customer service in barista, catering, and front-of-house leadership roles.

Customer Service Team Leadership Event Coordination