Looking for a job

Heidi Boozer

@heidiboozer

I build scalable operations and client journeys that drive sales, retention, and growth.

I've led sales, client experience, and business operations at Luxe Ascend, progressing from health coaching into broader operational leadership.

I managed consultations, enrollment, and onboarding with an approximately 85% close rate, while supporting client relationships from initial inquiry through ongoing service delivery and retention.

I led Luxe Ascend's company rebrand across its website, CRM, automations, email sequences, payment systems, onboarding, SOPs, client materials, and social media. I also managed payment processing and payroll administration supporting approximately $70K in monthly revenue and a five-person team.

Earlier, I managed a 400+ user remote caseload at Noom and served as a Remote General Manager for ILOVEKICKBOXING / Fit Theorem, where I trained teams, supported membership sales, and strengthened customer experience.

Experience

Work history, roles, and key accomplishments

Operations Manager, Health Coach, & Sales

Luxe Ascend

Jun 2021 - Jun 2026 (5 years)

Progressed from a client-facing health coaching role into expanded leadership responsibilities across sales, client experience, and business operations. Managed prospective client consultations, sales conversations, enrollment, and onboarding, maintaining an approximately 85% close rate.

Sales Client Onboarding CRM Workflow Automation Payment Processing Payroll Administration SOP Development Team Leadership Health Coaching Motivational Interviewing Nutrition Planning Fitness Planning

Health Coach

Noom

Dec 2019 - Mar 2022 (2 years 3 months)

Managed a remote caseload of 400+ users, providing individualized support within a high-volume digital coaching environment. Guided users through evidence-based behavior-change strategies to develop sustainable nutrition, wellness, and lifestyle habits.

Health Coaching Behavior Change Nutrition Wellness remote communication Caseload Management

Remote General Manager

ILoveKickboxing / Fit Theorem

Nov 2016 - Mar 2021 (4 years 4 months)

Led, trained, and supported managers and staff across sales, customer experience, performance, and day-to-day operations. Recruited, hired, and onboarded new employees and conducted ongoing sales, leadership, and professional development training for team members.

Team Leadership Training Sales Customer Experience Operations Management Recruitment Onboarding