Open to opportunities

Shehaam Waggie

@shehaamwaggie

Operations and customer service professional with 16+ years in retail and telecommunications, focused on stock control and customer support.

South Africa

Message

What I'm looking for

I’m looking for an opportunity in operations, administration, customer support, or entry-level logistics support, where I can apply my strong organisational and customer service skills to keep store processes running smoothly.

I am a highly organised, customer-focused Operations and Customer Service professional with over 16 years of experience in retail and telecommunications. My background spans stock control, customer support, store operations, and cash handling in fast-paced environments.

In my roles with MTN Dealer (Sader Cellular), MTN SP (Owned), and MTN Dealer (Mobile Solution), I managed day-to-day customer service operations, supported store efficiency, and maintained accurate stock records. I also ensured accurate cash management and reconciliation procedures, while resolving customer queries through strong communication.

I bring leadership through team supervision and junior staff training, along with reliable administrative support and attention to detail. I am seeking an opportunity within operations, administration, customer support, or entry-level logistics support where I can contribute my organisational and customer service strengths.

Experience

Work history, roles, and key accomplishments

Sales & Customer Service Rep

MTN Dealer (Sader Cellular)

Jan 2022 - Jan 2023 (1 year)

Managed daily customer service operations in a fast-paced retail environment, assisting with stock handling and maintaining accurate stock records. Ensured accurate cash management and supported customers with queries, product selection, and issue resolution.

Customer Service Stock Control Cash Handling Cash Reconciliation Retail Operations

2IC Sales & Customer Service

MTN SP (Owned)

Jan 2013 - Jan 2022 (9 years)

Assisted in overseeing daily store operations and customer service functions, managing stock levels and supporting stock accuracy within the branch. Handled cash control and operational administration while training and supervising junior staff and supporting issue resolution.

Operations Support Customer Service Stock Management Administrative Support Staff Training Team Supervision Problem Solving Record keeping

Customer Service Representative

MTN Dealer (Mobile Solution)

Jan 2007 - Jan 2013 (6 years)

Provided customer support and resolved customer issues efficiently in a retail setting. Managed stock handling, maintained accurate records, and supported daily store operations.

Customer Support Issue Resolution Inventory Control Cash Handling Record keeping Retail Operations Attention To Detail

Retail Sales Assistant

Street Fever

Jan 2005 - Jan 2006 (1 year)

Provided professional customer service and cashier support, assisting customers with day-to-day needs. Supported stock tracking and daily store operations while maintaining accurate records.

Retail Sales Customer Service Cashier Stock Tracking Record keeping Multitasking Attention To Detail