Aaron User

Purchased and manage a rental property in Delft, renting part to a business owner to generate rental income since 2020.

Managed British Airways customer calls for flight information, travel rules and baggage guidance during a permanent contract; resigned due to housing and logistics constraints.

Handled US night-shift and UK day-shift customer calls for orders, billing disputes and peak-season book depository support; converted from temporary to permanent contract before leaving in 2019.

Developed a community food garden coordinating Church, City staff and suppliers, overseeing site setup and client communications under an EPWP contract.

Contacted Western Cape residents to inform them of voting stations and remind them to vote as part of a short-term campaign contract.

Supervised dryroom staff, ensured packages contained correct stock and managed sign-off to dispatch to maintain packing accuracy during a permanent contact.

Captured Quality Assurance test data for garment materials, prepared daily reports and processed supplier billing during a short-term contract.

Completed a 3-month in-service training supporting visual merchandising, counter sales, cash-ups and one month of buying department shadowing to align store and head-office processes.

Provided sales, administrative and delivery support across departments during the December peak, supporting lead generation and cross-functional tasks on a 2-month contract.

Part of an 8-member team implementing CCTV-based loss-prevention measures at Shoprite Belhar to reduce shrinkage, waste and theft over a 3-month project.

Completed a National Diploma in Retail Business Management with coursework and in-service training placements in retail operations and merchandising.

Completed Matric (National Senior Certificate) with subjects including Afrikaans, English, Life Orientation, Business Studies, Computer Applications Technology and Accounting.