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Rudo Zitsenga

@rudozitsenga

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Telecommunications sales and administration professional delivering customer retention, accurate billing, and growth.

South Africa

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What I'm looking for

I’m looking for a customer-focused sales/administration role where I can drive telecom growth, manage accounts end-to-end, handle invoicing and support, and deliver results against clear targets in a collaborative team.

I bring over 8 years of experience across customer service, telecommunications, administration, and sales support, with a focus on customer relationship management, accurate invoicing, and reliable after-sales service. At TT Telecom SA, I build and maintain client relationships, identify new business opportunities through outbound calling, and recommend suitable telecommunications solutions.

I also prepare and present proposals and quotations, generate and process customer invoices, allocate customer credit on the company portal, and coordinate SIM card orders and internet connectivity solutions. Previously, as a Store Manager, Marketing Assistant, and Receptionist, I strengthened my operations, reporting, and communication skills—supported by a Cabin Crew Licence and modules covering safety, emergency procedures, and passenger services.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

TT Telecom SA

Feb 2020 - Present (6 years 4 months)

Built and maintained customer relationships to improve satisfaction and retention through outbound sales and client engagement. Prepared telecommunications proposals and quotations, processed invoices and payments, and resolved customer queries and technical issues.

Customer Relationship Management Outbound Sales Lead Generation Billing and Invoicing Payment Processing Customer Support Microsoft Office

Store Manager

JJ Cale Premiere Tobacconist

Apr 2018 - Feb 2020 (1 year 10 months)

Managed daily store operations and supervised sales staff, including payments, petty cash, and daily banking. Coordinated stock takes, inventory ordering, and reporting while supporting customers with product recommendations.

Store Operations Cash Handling Petty Cash Management Inventory Management Sales Reporting Customer Support

Marketing Assistant

College of Chartered Accountants

Feb 2017 - Feb 2018 (1 year)

Supported the implementation of marketing strategies and coordinated digital campaigns across social platforms and Google AdWords. Managed recruitment initiatives, partner relationships, and student database/marketing records, including competitor analysis.

Digital Marketing Social Media Management Google Adwords Lead Generation Student Recruitment Stakeholder Management Market Research

Sales Assistant

The Sweets Village

Apr 2014 - Jan 2017 (2 years 9 months)

Operated point-of-sale systems, processed customer transactions, and maintained strong customer relationships. Managed stock takes and inventory, prepared purchase orders and credit notes, and compiled weekly and monthly sales reports.

Point of Sale Customer Service Inventory Management Credit Notes Sales Reporting Administrative Support

Receptionist

Magic Mirror

Feb 2012 - Mar 2014 (2 years 1 month)

Managed front desk operations, customer enquiries, switchboard, and payment processing. Supported budgeting, stock taking, reconciliations, client event coordination, and supplier negotiations for monthly equipment and stationery.

Front Desk Operations Switchboard Handling Payment Processing Petty Cash Management Reconciliations Supplier Coordination Banking Support

Education

Degrees, certifications, and relevant coursework

QAS Aviation Academy

Cabin Crew Licence, Aviation - Cabin Crew

Activities and societies: Modules completed: Aviation Medicine; CPR & Airway Obstruction; Safety & Emergency Procedures; Fire Fighting Theory & Practical; Dangerous Goods; Wet Ditching; Passenger Services; Self-Relationship Management; Aircraft Type B737-500.

Completed Cabin Crew Licence modules including aviation medicine, CPR, safety and emergency procedures, fire-fighting theory and practical, dangerous goods, passenger services, self-relationship management, and aircraft type B737-500.