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Bukeka Mbasane

@bukekambasane

Dedicated customer service professional with over a decade of experience.

South Africa
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and experienced customer service professional with over a decade of experience in various roles. Throughout my career, I have honed my skills in communication, problem-solving, and time management, allowing me to excel in fast-paced environments. My journey began as a shop assistant at Pick n Pay, where I developed a strong foundation in customer interaction and merchandising.

My experience further expanded at Uniplate Group, where I served as a Customer Service Receptionist. In this role, I was responsible for managing switchboard operations, processing payments, and following up on drivers, which enhanced my organizational skills and attention to detail. I am now seeking an opportunity to leverage my extensive experience to contribute positively to your organization.

Experience

Work history, roles, and key accomplishments

UG

Customer Service Reception

Uniplate Group

Mar 2014 - Mar 2020 (6 years)

Managed switchboard operations, handled payment processing, and managed invoicing. Followed up on drivers and processed credit notes.

DH

Picker and Packer

DHL

Mar 2011 - Sep 2011 (6 months)

Performed accurate picking and packing of goods. Ensured efficient and precise order fulfillment.

PP

Shop Assistant

Pick n Pay

May 2005 - Jan 2008 (2 years 8 months)

Assisted customers and managed merchandising activities. Supervised stock takes and maintained inventory accuracy.

Education

Degrees, certifications, and relevant coursework

Siyafunda CTC logoSC

Siyafunda CTC

Cyber Security , IT

2024 -

Grade: Short Course

MS

Milpark Business School

Certificate, Business

Obtained a certificate from Milpark Business School. Focused on developing business-related skills and knowledge.

SU

St Johns College (Umtata)

Grade 12, General Studies

Completed secondary education, achieving a Grade 12 certificate. Developed foundational knowledge and skills across various subjects.

Tech stack

Software and tools used professionally

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