I'm looking for a customer-facing role where I can improve service processes, resolve escalations, and contribute through counselling, sales, and customer service experience.looking to work with countries like US Germany &all who provide Remote opportunities.
Looking for a job
Sheetal Arora
@sheetalarora2
Possess rich experience in customer support with international clients through emails chats calls working on Zendesk CRM with tools like slack teams
IndiaWhat I'm looking for
At Amazon in Jaipur, I provided customer service focused on customer satisfaction and helped develop strategies to improve the customer experience.
I reviewed customer feedback and complaints to identify opportunities to strengthen customer service processes. I'm known for handling escalated customer support issues while prioritizing and multitasking in fast-paced environments.
My background also includes counselling roles with ICAI and the Times of India Group, as well as serving as Center Head at City Palace and Manager & Branch Head at Rama Enterprise.
I've delivered counselling-related seminars, including overseas education seminars, and earned third position in an ICAI seminar promoting counselling sessions in Jaipur schools. I bring experience across administration, customer-facing roles, sales, counselling, training, staffing coordination, and metric tracking.Presently working with international clients through emails chats on Zendesk.
Experience
Work history, roles, and key accomplishments
Provided exceptional customer service to ensure customer satisfaction. Developed and implemented strategies for providing excellent customer service experience, and reviewed customer feedback and complaints to identify areas of improvement.
Counsellor
Times of India Group
Mar 2013 - Oct 2017 (4 years 7 months)
Provided counselling services, likely related to educational or career guidance.
CP
Center Head
City Palace
Jan 2007 - Jan 2008 (1 year)
Managed operations and staff at the center, ensuring smooth functioning and customer satisfaction.
IC
Counsellor
ICAI
Feb 2009 - Jan 2010 (11 months)
Provided counselling services, likely related to educational or professional guidance.
RE
Recovery Manager & Branch Head
Rama Enterprise
Jan 2004 - Apr 2006 (2 years 3 months)
Managed recovery operations and branch activities, overseeing staff and ensuring targets were met.
Current
Customer support
Fintiba
Nov 2025 - Present (10 months)
Handling international clients through emails on Zendesk
Education
Degrees, certifications, and relevant coursework
BE
Board of Secondary Education
Secondary School Certificate, General Studies
Grade: 58.83%
Completed secondary education from the Board of Secondary Education, Ajmer, with a GPA of 58.83%.
University of Rajasthan
Bachelor's Degree, General Studies
Grade: 61%
Earned a graduate degree from the University of Rajasthan with a GPA of 61%.
BE
Board of Secondary Education
Senior Secondary Certificate, General Studies
Grade: 59.23%
Completed senior higher secondary education from Sophia Convent School, affiliated with the Board of Secondary Education, Ajmer, with a GPA of 59.23%.
Maharishi Dayanand University
Master of Business Administration, Business Administration
Grade: 63%
Pursued an MBA through correspondence from Maharishi Dayanand University, achieving a GPA of 63%.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1000k-1500k INR
Social media
Job categories
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