Samarpita Dutta

I am a dedicated Customer Support Specialist with over two years of hands-on experience in delivering exceptional service within both the retail and banking industries. My expertise lies in efficiently resolving customer inquiries while managing high-volume support channels. I pride myself on my meticulous attention to detail and my ability to maintain a positive customer experience, even under pressure.

During my tenure at Revolut Operations India Limited, I honed my skills in handling international customer queries via phone support, utilizing JIRA Ticketing for issue tracking, and managing communication through Slack. My commitment to a customer-first mindset has allowed me to excel in de-escalation and issue resolution, contributing significantly to customer satisfaction and retention goals.

Previously, at Amazon Development Centre of India, I provided timely assistance to both international and domestic customers, ensuring their queries regarding orders, products, and payments were addressed promptly. I also took on the responsibility of training new agents and served as an escalation specialist, further enhancing my leadership and communication skills.