Looking for a job

sammia aqueel

@sammiaaqueel

Customer Support Executive at Amazon who handled North American delivery escalations and supported associate onboarding.

India

Message

What I'm looking for

I’m seeking a challenging Customer Support Executive role in contact centers, e-commerce, logistics and supply chain, corporate services, or shared services.

At Amazon, I handled customer support for North American accounts, investigating complex shipping, delivery, and account disputes. I also served as a Subject Matter Expert, providing real-time workflow support and helping onboard new associates.

At MS EDUCATION ACADEMY, I managed front-office communications and guided prospective families through enrollment. I’m seeking a Customer Support Executive role where I can use my end-to-end customer care experience.

Experience

Work history, roles, and key accomplishments

Customer Support Associate & Process Specialist (SME)

Amazon

Aug 2025 - Aug 2026 (1 year)

Managed end-to-end customer support for North American accounts, handling high-volume inquiries via omni-channel systems. Acted as primary escalation point for complex disputes, achieving high FCR and AHT benchmarks.

CRM Ticketing Systems Root Cause Analysis Conflict Resolution De escalation First Contact Resolutions Average Handle Time Microsoft Office Omni Channel Support Training Mentorship Knowledge Base Management

Front Office Executive & Client Relations Specialist

MS Education Academy

Aug 2023 - Jul 2025 (1 year 11 months)

Directed front-office operations, serving as main liaison for clients, parents, and stakeholders. Managed multi-channel communications and guided prospective families through enrollment process.

Client Relations Admissions Support Multichannel Communication Documentation Database Management Scheduling Conflict Resolution Microsoft Office