At Agoda, I work as a Support Specialist and Customer Experience Specialist, helping customers from Pune District.
At AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, I supported Kindle, FireTV, Prime Video, Echo devices, and Amazon services for customers in the UK, US, and India through chat, voice, and email.
At Ziff Davis Performance Marketing, I created a CBT Program Module in Adobe Captivate to help agents understand how XTAAS worked. I also researched prospects and worked on campaigns including HQL, BANT, CCL, and whitepaper.
Earlier, at 3 Hutchinson Global Services/Tech Mahindra Business Services, I worked as a Customer Representative Associate, Virtual Trainer, and Mentor. I trained teams on Windows OS and RESOLVE TOOL, supported batches during OJT, and mentored in the iPhone tech department.
