Yashfeen Fatma

I am a dedicated Customer Service Associate at Amazon supporting North America and India through high-volume chat and English–Hindi calls. I focus on delivering efficient, empathetic resolutions while maintaining accuracy under pressure.

I have been among the top performers across the network, providing 1,500+ satisfactory resolutions during festive season sales and receiving multiple recognitions for outstanding performance.

As a temporary Subject Matter Expert I supported a team of 33 associates, provided real-time assistance and guidance, trained colleagues on policy and procedures, and helped the team consistently achieve targets.

Previously I worked as a counsellor-cum-admin at Basix Academy where I interviewed and counselled 500+ candidates, sourced 200+ candidates via calls and social media, maintained documentation and updated candidate profiles in Salesforce. I hold a Master of Human Resource Management from the University of Rajasthan and bring strong HR, sourcing and data skills to operations-focused roles.