Open to opportunities

Shayan User

@shayan

Message

I build operational frameworks and lead international client delivery for software and web development teams.

Pakistan

Message

What I'm looking for

I'm looking to lead operations, project delivery, and international client relationships where I can build scalable delivery systems, align cross-functional teams, and improve long-term client outcomes.

I've led international client delivery and operations across OSSOAI, Genesis Engineering, Cloudtek, and iPlex, supporting US-based software and web development projects in SaaS, healthcare, CRM, and eCommerce.

As Co-Founder and COO at Genesis Engineering, I scaled the engineering organization from 2 to 16 professionals and built systems for hiring, project governance, delivery workflows, performance tracking, billing, and profitability. I improved client retention from approximately 45% to 88% through onboarding governance and structured communication systems.

I bring disciplined project delivery, stakeholder management, cross-functional leadership, and practical experience aligning technical teams with client expectations.

Experience

Work history, roles, and key accomplishments

Client Delivery & Business Development Manager

OSSO AI

Jun 2023 - Feb 2026 (2 years 8 months)

Managed client relationships and project delivery for international accounts, coordinating multidisciplinary teams and supporting business development. Introduced KPI tracking and productivity reporting to improve team accountability and client response times.

Customer Relationship Management Project Delivery Sprint Coordination KPI Tracking Reporting Business Development Candidate Interviewing US Client Communication Jira Asana ClickUp Salesforce Quickbooks Online

Co-Founder / Operations & Delivery Leadership

Genesis Engineering

Apr 2021 - Apr 2022 (1 year)

Founded and ran the full business-to-delivery cycle, growing monthly recurring revenue to $15K and scaling the company from 2 to 16 engineers. Built operating systems for recruitment, onboarding, and project governance.

Business Development Project Management Hiring Recruitment Operations Billing Invoicing Resource Management Performance Monitoring Reporting

Head of Projects

Cloudtek

Jan 2019 - Apr 2021 (2 years 3 months)

Led and mentored a team of project managers, overseeing multiple concurrent client projects and acting as senior escalation point. Standardized reporting practices to improve visibility for senior leadership.

Project Management Team Leadership Mentorship Escalation Management Reporting Stakeholder Management