Haider Kazme

Managed end-to-end delivery of websites and software, ensuring client alignment and timely completion using Agile/Scrum, Waterfall, and Kanban methodologies. Developed and maintained SRS to translate client needs into technical requirements.

Managed custom-built management systems and led the Software Quality Assurance department. Planned and executed project roadmaps, ensuring alignment with goals and timelines.

Oversaw project lifecycles, ensuring successful delivery and timely completion. Managed email and chat support for e-commerce platform, maintaining high customer satisfaction.

Led end-to-end e-commerce projects, overseeing development, customer support, and operations. Streamlined operations, improving workflows for efficiency and cost savings.

Managed e-commerce customer support, ensuring exceptional service delivery. Conducted team training to enhance skills and service quality.

Oversaw customer and seller complaint handling, ensuring quick resolution. Enhanced project satisfaction through efficient complaint resolution.

Assisted customers with inquiries, orders, and issue resolution. Maintained organized records of interactions and resolutions.

Completed a Bachelor of Science in Computer Science, focusing on software development, algorithms, and data structures. Gained practical experience through projects and collaborative work, enhancing technical and problem-solving skills.

Pursued Intermediate in Computer Science, covering foundational topics in programming and computer applications. Developed essential skills in IT and computer operations.

Completed Matriculation, focusing on core subjects including Mathematics and Science. Established a strong academic foundation for further studies in technology.