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Haider Kazme

@haiderkazme

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I have 14 years of experience in development customer support client support and project management.

Pakistan

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What I'm looking for

I am looking for a challenging role that fosters growth, innovation, and collaboration.

I have 14 years of experience in development, customer support, client support, and project management as a Scrum Master. My comprehensive background across these areas enables me to efficiently manage technical projects, ensure alignment between teams and clients, and deliver high-quality outcomes. I am confident that my expertise and leadership skills make me an ideal fit for your project, ensuring its successful delivery and seamless execution.

Experience

Work history, roles, and key accomplishments

Technical Project Manager

AsfperSoft

Feb 2024 - Mar 2024 (1 month)

Managed end-to-end delivery of websites and software, ensuring client alignment and timely completion using Agile/Scrum, Waterfall, and Kanban methodologies. Developed and maintained SRS to translate client needs into technical requirements.

Asana SRS Documentation Project Management Client Management Team Collaboration Agile Methodologies Scrum Waterfall Trello

Project Manager

SourceKodeSolutions

Mar 2022 - Jan 2024 (1 year 10 months)

Managed custom-built management systems and led the Software Quality Assurance department. Planned and executed project roadmaps, ensuring alignment with goals and timelines.

Project Planning Risk Management Agile Methodologies Team Coordination Software Quality Assurance Documentation Management Budgeting Communication Problem Solving

Project Coordinator

Ibex|NestlePureLife

Mar 2020 - Feb 2022 (1 year 11 months)

Oversaw project lifecycles, ensuring successful delivery and timely completion. Managed email and chat support for e-commerce platform, maintaining high customer satisfaction.

Lifecycle Management Client Management Resource Allocation Team Management Communication Workflow Optimization Reporting

E-Commerce Project Lead

RoshanPackagesLimited

Feb 2018 - Feb 2020 (2 years)

Led end-to-end e-commerce projects, overseeing development, customer support, and operations. Streamlined operations, improving workflows for efficiency and cost savings.

Customer Support Team Leadership Performance Metrics Shopify WordPress

CSSupervisor (E-Commerce)

WebworksSolution

May 2016 - Jun 2018 (2 years 1 month)

Managed e-commerce customer support, ensuring exceptional service delivery. Conducted team training to enhance skills and service quality.

Customer Support Data Analysis Quality Reporting Communication Problem Solving

Complaint Management Lead

RocketInternet|Kaymu.PK

Mar 2014 - Mar 2016 (2 years)

Oversaw customer and seller complaint handling, ensuring quick resolution. Enhanced project satisfaction through efficient complaint resolution.

Complaint Handling Data Analysis Cross Functional Collaboration Reporting Team Coordination Customer Satisfaction Project Improvement

Customer Relationship Officer

AbacusConsulting

Aug 2010 - Nov 2013 (3 years 3 months)

Assisted customers with inquiries, orders, and issue resolution. Maintained organized records of interactions and resolutions.

Customer Service Order Processing Team Collaboration Communication Problem Solving Customer Experience

Education

Degrees, certifications, and relevant coursework

Virtual University

Bachelor of Science, Computer Science

2010 - 2014

Completed a Bachelor of Science in Computer Science, focusing on software development, algorithms, and data structures. Gained practical experience through projects and collaborative work, enhancing technical and problem-solving skills.

Hafizabad College of Computer Sciences

Intermediate, Computer Science

2008 - 2009

Pursued Intermediate in Computer Science, covering foundational topics in programming and computer applications. Developed essential skills in IT and computer operations.

BISE Gujranwala

Matriculation, General Education

2006 - 2007

Completed Matriculation, focusing on core subjects including Mathematics and Science. Established a strong academic foundation for further studies in technology.