Open to opportunities

Hina Paracha

@hinaparacha

Message

Operations Manager and Project Manager with 8.5+ years delivering client success and KPIs.

Pakistan

Message

What I'm looking for

I’m seeking senior-level opportunities where I can lead operations and client success—owning KPI tracking, project delivery, stakeholder engagement, and process optimization, while leveraging AI & automation to improve speed, communication, and growth.

I’m an Operations & Project Manager with 8.5+ years of experience driving business operations, people management, client success, and project delivery. I lead teams, manage client portfolios, and ensure timely, high-quality outcomes anchored in KPI monitoring.

In my current role, I lead end-to-end operations & project lifecycle for 15+ nonprofit clients—covering websites, SEO, campaigns, and social media. I coach cross-functional teams (SEO, developers, designers, marketing) and serve as primary client relationship manager to retain clients and drive repeat business.

I’ve also strengthened growth and pipeline execution through client-facing business development and sales operations. By using Salesforce and Pipedrive CRM workflows, I improved conversion by 20% and generated 50+ appointments monthly via outbound prospecting.

I combine stakeholder engagement and operational planning with AI & automation tools to streamline documentation and communication. I’m particularly motivated to bring senior-level operational leadership to roles like Operations Manager, Senior Operations Manager, Business Operations Manager, Project Manager (non-tech), Client Success Manager, or Relationship Manager.

Experience

Work history, roles, and key accomplishments

Current

Project Operations & People Manager

Current

Halal Outreach

Jan 2023 - Present (3 years 6 months)

Led end-to-end operations and project lifecycle for 15+ nonprofit clients, covering websites, SEO, campaigns, and social media. Managed and coached cross-functional teams and served as primary client relationship manager while implementing AI/automation to streamline documentation and communication.

Operations Management SEO Campaign Management Social Media Management Client Relationship Management Client Retention Salesforce Asana ClickUp Notion Google Workspace Slack Ringover Pipedrive AI Automation Documentation

Business Dev & Client Success Exec

My Talent Choices

Feb 2023 - Jul 2023 (5 months)

Conducted outbound prospecting to generate 50+ appointments monthly and improved conversion by 20% by optimizing Salesforce and Pipedrive CRM workflows. Supported client success and onboarding processes to improve retention and assisted leadership with sales operations and revenue strategies.

Outbound Prospecting Appointment Setting Conversion Optimization Salesforce Pipedrive Client Success Onboarding Retention Sales Operations Revenue Strategy Canva AI Tools Client Outreach Ringover Slack

Technical Support Specialist

Motive

May 2022 - Aug 2022 (3 months)

Provided frontline client support for US logistics clients via inbound and outbound calls. Trained clients on Salesforce dashboards, managed escalations, and resolved client issues in a high-volume environment.

client support Inbound outbound calling Client Training Digital Adoption Escalation Management Salesforce Ringover Slack

Business Operations & People Comms Mgr

Greencorp Holdings

May 2019 - May 2021 (2 years)

Oversaw business operations and communication strategies aligned to organizational goals, acting as the bridge between clients and teams to ensure transparency and smooth delivery. Managed multiple projects by tracking deadlines and deliverables and supported client portfolio retention and growth through relationship management.

Business Operations People Management Communication Project Delivery Client Relationship Management Retention Slack Google Workspace

Visa Officer & Relationship Manager

Embassy of the People's Republic of China

Aug 2018 - Apr 2019 (8 months)

Managed visa caseloads, documentation, and background checks while liaising with government delegations and officials for compliance and communication. Drafted reports and maintained official records and provided translation and interpretation during diplomatic meetings.

Documentation Background Checks Compliance Support Stakeholder Engagement Interpreting

Marketing Specialist & Project Coord

Micro Light Enterprises

Mar 2016 - Aug 2018 (2 years 5 months)

Designed and implemented marketing campaigns to increase visibility and conducted competitor and consumer research to refine strategy. Managed project documentation, budgets, and marketing KPIs while collaborating with teams to deliver campaigns on time.

Marketing Campaigns Market Research Competitor Analysis Consumer Research Project Coordination Project Documentation Budget Management

Academic Counselor

Admission Advisors

Oct 2015 - Feb 2016 (4 months)

Counseled students on career and academic pathways and researched universities and admissions. Managed leads and student pipelines using Salesforce CRM with experience using Microsoft Office tools.

Academic Counseling Career Guidance University Admissions Lead Management Salesforce CRM Microsoft Office