Shawn Murray
@shawnmurray
Account Manager and Customer Success professional driving retention and revenue growth.
United StatesWhat I'm looking for
I am an Account Manager and Customer Success professional with over a decade of experience managing high-volume B2B portfolios and SaaS operations. I have a proven record of exceeding sales quotas, driving renewals, and implementing technical solutions that improve client outcomes.
In recent roles I managed portfolios of 165+ employer accounts and 400+ B2B customers, led product demos and technical implementations, and built recurring revenue programs. I combine consultative selling, technical troubleshooting, and process-focused account management to reduce churn and grow ARR.
I bring operational leadership from years running multi-location retail operations—directing P&L, inventory, vendor relations, and building subscription revenue—while prioritizing data integrity, SLA compliance, and measurable client success.
Experience
Work history, roles, and key accomplishments
Account Manager
Medcom Benefit Solutions
Jul 2025 - Jan 2026 (6 months)
Served as primary Account Manager for 165+ employer accounts, resolving high-volume FSA/HRA/HSA inquiries and maintaining 100% data integrity in healthcare admin systems.
Account Manager (SaaS)
Print Reach
Oct 2022 - Nov 2024 (2 years 1 month)
Managed a book of 400+ B2B accounts for a Web-to-Print SaaS, consistently exceeded monthly sales quotas and drove renewals and upsells to secure long-term retention.
General Manager
Mythical Mountain
Dec 2014 - Oct 2022 (7 years 10 months)
Directed P&L and operations to scale from one storefront to three locations, built a loyalty subscription program to 200+ monthly members, and managed inventory, vendors, and staff.
Education
Degrees, certifications, and relevant coursework
Florida State College at Jacksonville
Business Administration
Completed coursework in Business Administration at Florida State College at Jacksonville.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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