Ashley Deitering

I’m an account management and customer success professional with 8+ years of experience in client relations, customer loyalty, and customer experience across B2B and direct-to-consumer environments. I’m known for building strong client partnerships, exceeding sales and service KPIs, and improving operational efficiency through clear communication and process improvement.

In remote roles, I manage customer inquiries through phone, email, and live chat; handle escalated, complex cases; and partner with internal teams to troubleshoot order, IT, and website issues. I’ve trained new hires, led process improvements that reduced response times, and supported account operations such as billing, invoicing accuracy, issue resolution, and general ledger updates.