Alleane Thomas

Assisted in the accurate input and management of data for the mortgage processing team. Organized and maintained electronic records, ensuring compliance with company standards while providing administrative support.

Provided top-tier customer service to members, addressing inquiries and resolving issues efficiently. Managed sensitive customer data while maintaining confidentiality and assisting customers with orders and rewards.

Conducted outbound calls to potential clients, generating leads for real estate investment opportunities. Analyzed customer needs and maintained an organized pipeline of contacts.

Assisted customers with account setup, billing inquiries, and technical troubleshooting. Promoted subscription upgrades and managed a high volume of inbound calls.

Delivered exceptional customer support via phone, chat, and email, resolving issues related to orders and returns. Collaborated with teams to resolve escalated concerns and contributed to increased customer satisfaction scores.

Answered inbound calls, providing customers with product information and processing orders. Upsold products and offered personalized solutions to meet customer needs.

Completed secondary education with a focus on business principles, electronic document preparation, and management. Achieved high grades in various subjects including Mathematics and Information Technology.