Jhodine Gordon
@jhodinegordon
Detail-oriented professional with extensive customer service experience.
What I'm looking for
I am a detail-oriented and highly organized professional with a strong background in customer service and administrative support. Currently pursuing an Associates of Business Administration at the University of Technology, I am committed to providing exceptional service and maintaining accurate records. My experience includes roles in customer service, sales, and human resources, where I have honed my ability to manage multiple tasks efficiently and support office operations.
In my recent position as a Customer Service Specialist at Vistaprint/Cimpress, I delivered exceptional support by resolving inquiries and processing orders efficiently. My previous roles as a Sales Agent and Sales Representative have equipped me with strong communication skills and the ability to foster customer relationships. I am passionate about contributing to the overall success of my team and ensuring smooth communication between internal and external clients.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Vistaprint/Cimpress
Apr 2024 - Present (1 year 2 months)
Delivered exceptional customer support, resolving inquiries and processing orders efficiently while providing minor graphic design and marketing consultation.
Virtual HR Assistant
Sutherland Global Services
Sep 2023 - Jan 2024 (4 months)
Assisted with various HR functions, enhancing organizational efficiency and supporting internal processes.
Sales Agent
Influx
Sep 2022 - May 2023 (8 months)
Managed sales inquiries and provided solutions, demonstrating strong communication skills and customer engagement.
Sales Representative
HD Tiles & Decor
Sep 2019 - Oct 2019 (1 month)
Engaged with customers to understand their needs and effectively promoted products during the summer work program.
Sales Representative
Cat D’s BookStore
Sep 2018 - Oct 2018 (1 month)
Fostered customer relationships and provided tailored recommendations during the summer work program.
General Filing Clerk
Trelawny Cooperative Credit Union Ltd
Aug 2017 - Sep 2017 (1 month)
Assisted in maintaining organized records and ensuring efficient file management during the summer internship.
Education
Degrees, certifications, and relevant coursework
University of Technology
Associates of Business Administration, Business Administration
2019 -
Pursuing an Associates of Business Administration (ABA) with a focus on developing strong administrative skills and customer service experience.
Montego Bay Community College
Diploma, Business
2017 - 2018
Completed coursework that provided foundational knowledge in business principles and practices.
Holland High School
High School Diploma, General Education
2012 - 2017
Achieved CSEC qualifications in various subjects including Information Technology, English Language, and Principles of Business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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