I seek a customer-focused role where I can use CRM and troubleshooting skills to improve satisfaction, collaborate cross-functionally, and grow into greater responsibility. Also, a part-time virtual assistant role where I can use my organizational, administrative, and communication skills to streamline operations, support executives, and contribute to efficient workflow management.
BGLooking for a job
Bukola Grace
@bukolagrace
Result-driven Customer Success Executive optimizing engagement and satisfaction through CRM and empathetic support.
NigeriaWhat I'm looking for
I am a result-driven Customer Success Executive with experience leveraging CRM tools, live chat and email support to boost customer satisfaction and loyalty. I deliver prompt, precise responses, troubleshoot issues, and collaborate cross-functionally to implement service improvements that measurably increase positive feedback and resolution rates.
My background includes executive and virtual assistant roles where I managed calendars, confidential correspondence, research and project coordination, and supported stakeholder relations. I hold a BSc and multiple professional certifications including ALX Virtual Assistant Certification, and I bring a customer-first ethos, strong problem-solving skills, and experience driving process changes that improve operational efficiency.
Experience
Work history, roles, and key accomplishments
UL
Current
Customer Success Executive
Utility Services Limited
Jul 2024 - Present (1 year 3 months)
Responded to customer inquiries and troubleshot issues, maintaining a 98% satisfaction rate and achieving a 75% resolution rate while driving a 40% increase in positive feedback.
NL
Executive Assistant
Northview Legal
Aug 2023 - Jul 2024 (11 months)
Managed executive calendars, confidential correspondence, travel arrangements and daily operations, improving workflow efficiency and supporting decision-making with timely reports and briefings.
NS
Virtual Assistant
Northview Executive Training School
May 2023 - Jul 2023 (2 months)
Managed facilitators' calendars, scheduled tutorials, handled confidential documents, and prepared reports to support training delivery and administrative decision-making.
MD
Social Work Intern
Ministry of Women Affairs and Child Development
Jul 2021 - Sep 2021 (2 months)
Assisted programs addressing gender-based violence and family conflict resolution, contributing to a 40% operational efficiency improvement and a 50% success rate in conflict resolution.
Education
Degrees, certifications, and relevant coursework
AO
ALX (online)
Certificate, Virtual Assistance
Completed the ALX Virtual Assistant Certification in October 2024.
FAFederal University of Agriculture, Abeokuta
Bachelor of Science (Hons.), Undeclared/Not specified
Completed a Bachelor of Science (Hons.) degree at the Federal University of Agriculture, Abeokuta in 2023.
IZ
I4G × Zuri
Certificate, Product Design
Completed Product Design training through the I4G×Zuri program in August 2022.
JT
Jobberman (training)
Certificate, Soft Skills
Completed Jobberman Soft Skills Training in May 2022.
II
Institute for Human Resources Development (INHURD)
Certificate, Human Resources
Completed a program at the Institute for Human Resources Development (INHURD) in July 2017.
OI
Ogun Poly Staff College, Ilaro
Secondary School Leaving Certificate, Secondary Education
Obtained the Secondary School Leaving Certificate from Ogun Poly Staff College, Ilaro in 2015.
TI
True Vine Nursery and Primary School, Ilaro
First School Leaving Certificate, Primary Education
Completed primary education at True Vine Nursery and Primary School, Ilaro in 2010.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Social media
Job categories
Customer Success ExecutiveCustomer Success ExecutiveCustomer Support SpecialistClient Relationship ManagerTechnical Support SpecialistCustomer Experience ManagerExecutive AssistantVirtual AssistantProject CoordinatorCustomer Success ManagerCustomer Success SpecialistCustomer Success ProfessionalCustomer Success RepresentativeCustomer Success LeadCustomer Success Consultant
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