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Shareen Alphonso

@shareenalphonso

MBA & L&D professional with 8+ years in travel ops & curriculum design. Expert in building scalable training for global remote teams.

India

Message

What I'm looking for

"I am seeking a remote L&D or Instructional Design role where I can leverage my MBA and 8+ years of experience in travel operations and curriculum architecture. I look for data-driven, asynchronous teams focused on building scalable training frameworks that optimize employee performance and time-to-productivity."

I am a dynamic Learning & Development (L&D) professional and Curriculum Architect holding an Integrated MBA in Hospitality, Travel, and Tourism. I offer over 8 years of diverse experience seamlessly bridging corporate travel operations and higher education pedagogy.

My expertise lies in designing large-scale educational frameworks and translating complex operational workflows into intuitive, high-impact training programs. Notably, I have served on the Board of Studies at Goa Business School, actively drafting comprehensive syllabi aligned with national regulatory guidelines. Additionally, my corporate background includes hands-on roles as a Subject Matter Expert and Operations Executive, where I earned multiple awards for top-tier productivity and workforce upskilling.

Fully equipped for remote, asynchronous environments, I excel at utilizing adult learning principles to drive employee performance and operational excellence. I am eager to help global teams scale their talent development initiatives.

Experience

Work history, roles, and key accomplishments

Current

Assistant Professor

Current

Don Bosco College

Aug 2022 - Present (3 years 10 months)

I am currently serving as an Assistant Professor of Business Administration, Travel and Tourism, Hospitality.

Teaching Instructional Design Instructor Instructional Coaching Learning and Development Learning Management Systems Learning Development Learning Experience Design Learning Assessment Learning Methodologies

Current

Subject Matter Expert

Current

Open Destinations Infotech Pvt Ltd

Nov 2020 - Present (5 years 7 months)

Designed standardized job knowledge assessments to evaluate team competencies and operational readiness. Developed training materials and ran continuous improvement workshops to upskill existing corporate staff on process changes and system updates.

Assessment Design Quality Assurance Continuous Improvement Operational Readiness Subject Matter Expertise

Subject Matter Expert

Open Destinations Pvt Ltd

Apr 2018 - Aug 2022 (4 years 4 months)

I was working for Jet2.com and Jet2 Holidays in their customer service team.

Communication Team Leadership Team Management Teaching Teams Team Building Team Coordination Team Collaboration Teamwork Teaching Qualification

Operations Executive

Open Destinations Infotech Pvt Ltd

Apr 2018 - Oct 2020 (2 years 6 months)

Earned multiple corporate awards, including Rising Star honors and Outstanding Performer, for top-tier productivity and service delivery. Analyzed client profiles to advise on custom operational requirements, while managing sensitive client data filing and cross-department scheduling to support smooth execution.

Operations Management Service Delivery Client Account Management Performance Excellence

Event Coordinator

BizzNBuzz Inc.

Dec 2014 - Mar 2018 (3 years 3 months)

Managed end-to-end event logistics, budget administration, vendor contract negotiations, and client communications for diverse commercial events. Analyzed post-event performance metrics to identify operational weaknesses and implemented optimization workflows for future events.

Project Management Event Logistics Budget Administration Client Communication Performance Metrics Process Optimization

Education

Degrees, certifications, and relevant coursework

Goa University - Goa Business School

Integrated MBA, Hospitality, Travel, and Tourism & Human Resources

Grade: 73.20%

Completed an Integrated MBA focused on Hospitality, Travel, and Tourism & Human Resources at Goa Business School, Goa University, graduating in April 2018 with a score of 73.20%. Key project focus included entrepreneurship, corporate industrial relations, and labour laws.

Goa University - Department of Management Studies

Bachelor of Business Administration (BBA), Hospitality, Travel, and Tourism

Grade: 73.40%

Completed a BBA in Hospitality, Travel, and Tourism at Goa University, Department of Management Studies, graduating in April 2016 with a score of 73.40%.