Manu Suresh
@manusuresh
I build high-impact learning programs and streamline operations for global teams.
IndiaWhat I'm looking for
I've delivered leadership, soft-skills, onboarding, and train-the-trainer programs for global audiences at Accenture, while designing courseware and using feedback data to improve learning effectiveness.
Across MySchoolPage, DXC Technologies, Saffron India Tours, and Jet Airways, I've led teams, standardized workflows, managed operations, and improved service delivery. I'm a Lean Six Sigma Black Belt focused on practical training, stronger teams, and efficient processes.
Experience
Work history, roles, and key accomplishments
Freelance Trainer
Freelance
Jan 2025 - Present (1 year 8 months)
Design and deliver customized soft skills, communication, and personality development training modules for corporate clients and private institutions. Conduct Train-the-Trainer workshops to enhance internal training capabilities.
Facilitated high-impact leadership and soft skills workshops for global audiences. Managed instructional design and content creation, co-facilitated regional workshops, and led new joiner orientation programs.
Operations Lead
MySchoolPage
Oct 2019 - Jan 2021 (1 year 3 months)
Managed a 45-member cross-functional operations team, conducted performance evaluations, and collaborated with marketing, finance, and product teams. Analyzed workflows to reduce process friction and improve service delivery.
Led and mentored a team of 20 service desk analysts, ensuring KPIs and SLAs were met. Standardized SOPs, maintained knowledge bases, and managed talent acquisition for technical support staff.
Operations Lead
Saffron India Tours
Oct 2013 - Dec 2016 (3 years 2 months)
Supervised daily tour operations, managed budgets, and developed sales initiatives to increase booking revenues. Handled end-to-end travel logistics and resolved escalated customer inquiries.
Cabin Crew in Charge
Jet Airways India Ltd
Dec 2010 - Sep 2013 (2 years 9 months)
Led in-flight crew operations, ensuring compliance with safety regulations. Conducted pre-flight briefings, mentored junior crew, and resolved passenger grievances with diplomacy.
Education
Degrees, certifications, and relevant coursework
CV Raman University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from CV Raman University.
Madurai Kamaraj University
Diploma, Hospitality Management
Diploma in Hospitality Management from Madurai Kamaraj University.
Hi Level
Diploma, Computer Applications
Diploma in Computer Applications from Hi Level.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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