Ambika MS
@ambikams
Learning & Development leader driving measurable operational improvements.
IndiaWhat I'm looking for
I am a Learning & Development and Program Management professional with 15+ years of experience delivering corporate training, academic operations, and performance improvement initiatives. I have a proven record of driving 30% higher customer satisfaction, 40% faster assessment cycles, and 35% workflow efficiency gains.
Throughout my career I have directed corporate learning programs and academic operations, ensured 100% quality compliance and on-time delivery, and led teams to streamline processes across multi-stakeholder environments. I emphasize stakeholder engagement, data-driven feedback loops, and continuous improvement to enhance training impact and operational excellence.
I am proficient with LMS platforms, advanced MS Office (Excel, PowerPoint), and training analytics, and I hold certifications in Learning & Development and HR management. I am open to remote and global roles and prioritize roles where I can optimize processes, elevate learner outcomes, and support scalable program delivery.
Experience
Work history, roles, and key accomplishments
Deputy Manager – Learning
UNext Learning Pvt Ltd
Feb 2022 - Jun 2025 (3 years 4 months)
Directed corporate learning programs, achieving 100% quality compliance and 30% higher customer satisfaction; reduced assessment turnaround by 40% through streamlined evaluation processes.
Deputy Manager – Academic
iNurture Education Solutions Pvt Ltd
Dec 2019 - Feb 2022 (2 years 2 months)
Led a team of 4 to streamline cross-departmental workflows, reducing delays by 35% and ensuring 100% on-time curriculum delivery and accurate fee reporting.
Manager – Delivery Operations
Spring People Software Pvt Ltd
Feb 2018 - Jul 2018 (5 months)
Managed end-to-end corporate training delivery, coordinating trainers, vendors, and clients to achieve 95% satisfaction across cohorts.
Coordinated internal training programs for 1,000+ employees, reducing scheduling conflicts by 30% and improving satisfaction by 20% while delivering analytics dashboards for stakeholders.
Student Recruitment Administrator
Universitas 21 Global Pvt Ltd
Oct 2008 - May 2010 (1 year 7 months)
Streamlined administrative workflows to improve operational efficiency by 28% and managed payroll, travel logistics, and office expenses for smooth academic operations.
Training Coordinator
Cranes Varsity
Jul 2007 - Aug 2008 (1 year 1 month)
Coordinated logistics, scheduling, and reporting for corporate training programs to ensure smooth delivery and accurate participant records.
Training Coordinator
Alchemy Solutions
Nov 2006 - Jul 2007 (8 months)
Supported end-to-end training logistics including material preparation and learner feedback tracking to improve program execution.
Customer Support Executive
Mphasis BPO
Oct 2005 - Oct 2006 (1 year)
Delivered inbound customer support achieving over 90% customer satisfaction through effective issue resolution and communication.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Commerce, Finance & Accounting
Completed a Bachelor of Commerce with a focus on Finance and Accounting, graduating in 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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