@sharadejoycentena
Customer service representative at MSC – Merchant Service Center, supporting customers and explaining products, services, pricing, and promotions.
PhilippinesAt MSC – Merchant Service Center, I conducted outbound calls to prospective and existing customers, identified their needs, and explained relevant products, services, pricing, and promotions.
I also responded to inquiries, addressed concerns, and provided after-sales support to maintain positive customer relationships. My work included managing customer interactions and supporting sales objectives through clear communication.
Work history, roles, and key accomplishments
MSC – Merchant Service Center
Jul 2024 - Sep 2026 (2 years 2 months)
Conducted outbound calls to communicate product and service offerings, responded to customer inquiries, and provided after-sales support to maintain positive customer relationships.
Youth Organization
Jan 2016 - Dec 2023 (7 years 11 months)
Coordinated activities, meetings, and projects; communicated with members; supported planning and teamwork; and helped manage responsibilities and resolve concerns.
Red Cross
Jan 2017 - Dec 2018 (1 year 11 months)
Served as Vanguard Officer for S3 Training and Operation, supporting training and operational activities.
Red Cross
Jan 2015 - Dec 2017 (2 years 11 months)
Volunteered with the Red Cross, supporting operations and training activities.
Degrees, certifications, and relevant coursework
Senior High School Diploma, STEM
2018 - 2020
Completed Senior High School with a STEM track from 2018 to 2020.
High School Diploma, General Studies
2014 - 2018
Activities and societies: Cultural Award and Service Award
Completed secondary education from 2014 to 2018, receiving the Cultural Award and Service Award.
Primary School Certificate, General Studies
2013 - 2014
Completed primary education from 2013 to 2014.
Primary School Certificate, General Studies
2008 - 2013
Completed primary education from 2008 to 2013.
Bachelor of Science, Physical Therapy
Pursued a Bachelor of Science in Physical Therapy but did not complete the degree.
Software and tools used professionally
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