Open to opportunities

Geza Alonsagay

@gezaalonsagay

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Entrepreneurial Management graduate passionate about innovation and startups.

Philippines

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What I'm looking for

I am looking for a role in a startup where I can leverage my skills in customer service and innovation, contributing to growth and process optimization.

I am a dedicated Entrepreneurial Management graduate with a strong passion for innovation and strategic growth. My experience spans over five years in customer service and retail operations, where I have honed my skills in optimizing processes and building scalable solutions. I thrive in startup environments and am eager to contribute to early-stage business inquiries and growth initiatives.

Throughout my career, I have demonstrated a commitment to excellence in customer service, ensuring that every interaction is handled with professionalism and care. My role at 7Eleven Philippines allowed me to develop a thorough understanding of customer needs and preferences, which I utilized to enhance the overall customer experience. I am excited to leverage my skills and knowledge to support dynamic teams in achieving their business objectives.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

VXI Global Holdings

Sep 2023 - Apr 2025 (1 year 7 months)

Provided comprehensive customer support, resolving inquiries and technical issues while ensuring high customer satisfaction. Successfully engaged in cross-selling and upselling, educating customers on product value and brand offerings.

Customer Service Technical Support Sales Troubleshooting Cross Selling Upselling Customer Satisfaction Data Entry Microsoft Office

Customer Service Representative

VXI Global Holdings

Sep 2023 - Present (1 year 9 months)

Responded to customer inquiries, resolved complaints, and performed cross/upselling of products and services. Troubleshooted technical problems, escalated complex issues, and educated customers on brand values. Identified customer needs and recommended suitable products or services, ensuring a seamless customer experience.

Customer Service Technical Support Sales Troubleshooting Customer Satisfaction Data Entry Microsoft Office Communication Product Knowledge

Service Crew/Staff

7Eleven Philippines

Apr 2018 - Present (7 years 2 months)

Managed daily retail operations including greeting customers, processing payments, and handling cash. Maintained inventory, restocked supplies, and ensured store cleanliness while providing excellent customer service.

Customer Service Inventory Management Sales

Service Crew/Staff

7Eleven Philippines

Apr 2018 - Mar 2023 (4 years 11 months)

Managed daily retail operations, including greeting customers, processing payments, and handling cash. Oversaw inventory management, stocking, and display of products while maintaining store cleanliness and efficiency.

Customer Service retail management Inventory Management Sales

Education

Degrees, certifications, and relevant coursework

Technological University of the Philippines-Manila

Bachelor of Science, Entrepreneurial Management

Grade: Magna Cum Laude

Graduated with a Bachelor of Science in Entrepreneurial Management, focusing on innovation, startups, and strategic growth. Achieved Magna Cum Laude honors, demonstrating strong academic performance in the field.

STI College Meycauayan

Diploma, Accountancy and Business Management

Grade: With Honors

Completed studies in Accountancy and Business Management, gaining foundational knowledge in business operations and financial principles. Graduated with honors, indicating academic excellence in the program.