Shanice Bryan - Customer Representative - Sutherland Global Services | Himalayas
SB
Open to opportunities

Shanice Bryan

@shanicebryan

Dedicated customer service representative with 5 years of experience.

Jamaica
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated customer service representative with over five years of experience in the BPO industry, I pride myself on my ability to quickly learn and adapt to meet customer demands and sales goals. My professionalism shines through in every interaction, ensuring that I provide accurate answers to customer inquiries while recording order information efficiently.

At Sutherland Global Services, I have honed my skills in a high-volume environment, assisting more than 50 customers daily. My proactive approach to problem-solving and my cheerful demeanor have allowed me to implement strategies that not only meet customer needs but also enhance their overall experience. I am committed to maintaining high standards of service and continuously seek ways to improve performance.

Experience

Work history, roles, and key accomplishments

SS
Current

Customer Representative

Sutherland Global Services

Jul 2023 - Present (2 years)

Listened to the questions and concerns of customers in order to provide answers or responses. Provided excellent customer service by quickly resolving issues and responding to inquiries. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

TE

Customer Service

Teleperformance

Dec 2020 - Mar 2023 (2 years 3 months)

Supplied information in accordance with customers' needs and demands. Dealt with customer complaints about products or issues with supermarket items. Responded quickly to customer inquiries.

Education

Degrees, certifications, and relevant coursework

MS

May Day High School

High School Diploma, General Studies

2012 - 2016

Completed high school education at May Day High School. Focused on general studies to build a foundational knowledge base.

Tech stack

Software and tools used professionally

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