Shanice Bryan
@shanicebryan
Dedicated customer service representative with 5 years of experience.
JamaicaWhat I'm looking for
As a dedicated customer service representative with over five years of experience in the BPO industry, I pride myself on my ability to quickly learn and adapt to meet customer demands and sales goals. My professionalism shines through in every interaction, ensuring that I provide accurate answers to customer inquiries while recording order information efficiently.
At Sutherland Global Services, I have honed my skills in a high-volume environment, assisting more than 50 customers daily. My proactive approach to problem-solving and my cheerful demeanor have allowed me to implement strategies that not only meet customer needs but also enhance their overall experience. I am committed to maintaining high standards of service and continuously seek ways to improve performance.
Experience
Work history, roles, and key accomplishments
Customer Representative
Sutherland Global Services
Jul 2023 - Present (2 years)
Listened to the questions and concerns of customers in order to provide answers or responses. Provided excellent customer service by quickly resolving issues and responding to inquiries. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Customer Service
Teleperformance
Dec 2020 - Mar 2023 (2 years 3 months)
Supplied information in accordance with customers' needs and demands. Dealt with customer complaints about products or issues with supermarket items. Responded quickly to customer inquiries.
Education
Degrees, certifications, and relevant coursework
May Day High School
High School Diploma, General Studies
2012 - 2016
Completed high school education at May Day High School. Focused on general studies to build a foundational knowledge base.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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