Open to opportunities

Shannon Leen Jabonillo

@shannonleenjabonillo

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Hospitality management graduate delivering exceptional customer service and operations support.

Philippines

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What I'm looking for

I seek a customer-focused role in hospitality or service operations where I can apply communication, problem-solving, and community engagement skills while growing into greater responsibility.

I am a Hospitality Management graduate with hands-on experience in customer service for U.S.-based operations and local community projects, focused on creating positive customer experiences and resolving concerns efficiently.

I have worked as a Customer Service Representative assisting players with account loading, redemptions, inquiries, dispute resolution, and ensuring fair play; I also conducted community interviews and small-scale store compliance visits for local government initiatives.

I bring strong communication skills in English, Tagalog, and Cebuano, proficiency with MS Office and Canva, and a commitment to transparency, professionalism, and adaptability to improve service quality and operational outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

U.S. Based

Jan 2019 - Jan 2023 (4 years)

Assisted customers with account loading and redeeming winnings, resolved player inquiries and disputes, and ensured fair play and smooth operations for a U.S.-based service.

Customer Service Account Management Conflict Resolution Communication MS Office Data Entry Customer Satisfaction

Interviewer

LGU of Bais

Aug 2022 - Sep 2022 (1 month)

Conducted household and store interviews in a designated barangay, assessed store compliance with permits, and compiled and summarized data for submission to local government.

Data Collection Reporting & Compliance MS Office Surveying Presentation

Education

Degrees, certifications, and relevant coursework

Negros Oriental State University

Bachelor of Science in Hospitality Management, Hospitality Management

2023 - 2025

Activities and societies: Research project: Customer Satisfaction with the Quality of Food and Service at Crispy King Bais City; Best Presenter; Best in Project Study

Bachelor of Science in Hospitality Management completed at Negros Oriental State University with coursework and a research project on customer satisfaction in food service.