Chelsea Cabullo
@chelseacabullo
Hospitality management graduate with strong customer service skills.
What I'm looking for
I am a dedicated graduate with a degree in Hospitality Management, bringing a wealth of experience from the BPO, real estate, and hospitality industries. My journey began in customer service, where I excelled at Teleperformance, quickly rising to a member's escalation team role. I effectively resolved customer issues, particularly in healthcare, showcasing my ability to handle high-pressure situations while maintaining brand standards.
My career continued to flourish as I transitioned into roles that required strong communication and organizational skills. At KMC Savills Inc. and Tambuli Resort and Spa, I took on the responsibilities of an administrative assistant and front office expert. I performed orientations for new unit owners, managed client correspondence, and ensured smooth operations through effective document management. My proficiency in Microsoft Office and Excel has been instrumental in streamlining processes and enhancing productivity.
As I look to the future, I am eager to leverage my diverse skill set in a position that allows me to contribute to a company's success while fostering my personal and professional growth. I thrive in environments that value teamwork and customer satisfaction, and I am committed to delivering exceptional service in every interaction.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
KMC Savills Inc. / Tambuli Resort and Spa
Aug 2022 - Jan 2024 (1 year 5 months)
Performed orientation for new unit owners, managed client correspondence, and handled administrative tasks and document management.
Sales & Banquet Coordinator
Anjo World Conference Center
Feb 2024 - Apr 2024 (2 months)
Coordinated events with F&B Supervisor and other departments, handled client requests, and prepared proposals and contracts.
Receptionist
Shangri-La Resort and Spa Mactan
Jan 2024 - Feb 2024 (1 month)
Managed guest check-ins and check-outs, served welcome drinks, and handled reservations and inquiries.
Lead Generation Specialist
Qwest BPO
Aug 2021 - Jan 2022 (5 months)
Verified customer information for insurance programs, focusing on lead generation and customer outreach.
Outbound Call Center Agent
Real Property Tax
Apr 2021 - May 2021 (1 month)
Specialized in cold calling to promote company offers and discounts, engaging with potential customers effectively.
Customer Service Agent
Teleperformance
Aug 2019 - Oct 2020 (1 year 2 months)
Worked as a customer service agent, promoted to the member's escalation team. Handled customer queries in the Health Care Account, processed refunds, and followed scripts to uphold brand standards.
Education
Degrees, certifications, and relevant coursework
University of San Jose- Recoletos
Bachelor of Science, Hospitality Management
2018 - 2022
Graduated with a degree in Hospitality Management, majoring in Food & Beverage. Developed skills in customer service and management within the hospitality industry.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Chelsea?
You can contact Chelsea and 90k+ other talented remote workers on Himalayas.
Message ChelseaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
