Jean Pauline Jamis Maglangit
@jeanpaulinejamismagl
Customer relationship professional focused on retention and service excellence.
What I'm looking for
I am a committed, results-oriented customer relationship management officer with a strong track record of building and preserving client relationships. I focus on delivering outstanding customer service, strategic communication, and tailored solutions that drive loyalty and revenue.
I have frontline hospitality experience as a Front Office Associate and Food and Beverage Intern at well-known hospitality establishments, where I collaborated with cross-functional teams to serve both local and international guests. I bring strengths in conflict resolution, customer retention strategies, and identifying upsell and cross-sell opportunities.
My background includes analyzing customer feedback to inform service improvements and developing personalized approaches to meet client needs. I am organized, detail-oriented, and skilled in both verbal and written communication.
I am passionate about elevating customer satisfaction and driving measurable results through strategic thinking and strong interpersonal skills, and I am committed to contributing these abilities to a team focused on growth and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Relationship Officer
Bluewater Maribago Beach Resort
Jan 2023 - Present (3 years 2 months)
Managed customer relationships to improve retention and satisfaction, driving upsell and cross-sell opportunities and resolving complex guest issues for local and international clientele.
Food and Beverage Intern
Waterfront Cebu City Hotel and Casino
Jan 2022 - Jan 2023 (1 year)
Trained with skilled food handlers in a high-quality service environment, supporting food and beverage operations and ensuring compliance with service standards.
Front Office Associate
Bluewater Maribago Beach Resort
Jan 2019 - Jan 2023 (4 years)
Collaborated with frontline teams to deliver exceptional service to local and international guests, handling check-ins, guest inquiries, and coordination across departments.
Education
Degrees, certifications, and relevant coursework
PHINMA - Cagayan de Oro College
Bachelor of Science, Tourism Management
2019 - 2023
Grade: Magna Cum Laude
Completed a Bachelor of Science in Tourism Management and graduated magna cum laude.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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