Fatumata Bah

I’m an Education professional with 5+ years of experience driving clear communication, cross-functional collaboration, and data-informed process improvements in complex learning environments.

I translate detailed policies, program requirements, and operational information into accessible guidance for diverse audiences. I’ve led high-volume work, facilitating workshops and presentations while improving workflows to enhance understanding, engagement, and organizational outcomes.

As Manager of Prospective Student Advising at Relay Graduate School of Education, I managed a 750+ prospective student pipeline across multiple regions (Georgia, Illinois, Texas), achieving a 46% inquiry-to-enrollment conversion rate and surpassing industry benchmarks. I also analyzed student feedback and engagement data to identify patterns in applicant needs, informing policy adjustments and process improvements that strengthened enrollment outcomes.

I bring hands-on experience across student-facing operations—leading one-on-one virtual advising sessions and large-scale information sessions for nearly 500 prospective students, maintaining and improving student-facing knowledge resources, and enabling stronger self-service. Earlier, I served as a primary point of contact across HappyFox, Zendesk, Slate, and Zoom, and coordinated Student Financial Services work by advising on financial aid processes, tuition options, payment plans, and FAFSA completion while ensuring compliance with FERPA and Title IV regulations.