Open to opportunities

Shane Johnson

@shanejohnson

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Charismatic sales and account management professional driving client growth and retention.

Zimbabwe

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What I'm looking for

I seek a client-focused sales or account management role at a fast-paced company where I can drive revenue, build relationships, and lead onboarding and retention efforts.

I am a charismatic and driven account manager with a strong track record in sales, client onboarding, and VIP relationship management. I excel at prospecting, negotiation, and meeting commission-driven quotas while maintaining accurate data entry and reporting to support client success.

My experience spans VIP account management, account management, and customer service leadership where I led onboarding, processed diverse payout methods, used Zendesk for support operations, and organized team training to improve performance and culture.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

Bet99

Jan 2023 - Present (2 years 9 months)

Manage VIP accounts, foster strong client relationships, and collaborate with internal teams to ensure seamless client processes while maintaining accurate data entry and reporting.

Account Management Client Relations Negotiation Data Entry Reporting CRM Cross Functional Collaboration Time Management

Account Manager

BetUS

Mar 2022 - Jan 2023 (10 months)

Onboarded clients to the platform, processed payouts via cheque, card and cryptocurrency, and prospected 250–400 cold calls daily to expand the client base and meet monthly quotas.

Onboarding Cold Calling Payments Processing Cryptocurrency Negotiation Sales Data Entry CRM

Customer Service Manager

IntertainTech

Mar 2016 - Feb 2022 (5 years 11 months)

Led customer service operations using Zendesk, resolved customer inquiries promptly, organized team-building activities, and conducted staff training to improve service delivery.