Stella Atiwaye

Responded to customer inquiries via phone, email, and live chat, providing information on water services, billing, and payments. Investigated and resolved customer complaints, processed payments, and set up payment plans while ensuring compliance with company policies and regulations.

Explained passport application processes and assisted customers in accurately filling out applications. Provided outstanding service in resolving telephone and email queries related to passport applications and certificate orders within established timescales.

Conducted interviews with individuals who tested positive for COVID-19 to identify their recent contacts and performed initial public health risk assessments. Offered advice on self-isolation, quarantine, and infection control measures, while recording and managing data in the Contact Case Management System.

Took customer orders, served food, and assisted with queries while maintaining a high level of customer service. Handled complaints, liaised with team leaders for resolutions, and managed stock and merchandise displays.

Completed a Level 3 Diploma in Health and Social Care, gaining foundational knowledge and skills relevant to the healthcare sector. This program prepared me for roles requiring an understanding of social care principles and practices.

Obtained the SIA Door Supervisor License Certificate, demonstrating proficiency in security operations and crowd management. This certification equipped me with the necessary skills for maintaining safety and order in various environments.

Achieved A Levels at Federal Polytechnic Ede, Nigeria, building a strong academic foundation. This period of study enhanced my critical thinking and analytical skills across various subjects.