Open to opportunities

Shalom M

@shalomm

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Hi there, my name is Shalom Mazomba. Let’s connect and work together.

South Africa

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What I'm looking for

I seek a role that values client relationships and offers growth opportunities.

During my time at African Bush Camps, I implemented my skills as a Sales Coordinator and Client Experience Consultant, mastering the art of crafting bespoke African safari adventures across Botswana, Zimbabwe, and Zambia. My role demanded precision, adaptability, and an unwavering commitment to excellence, ensuring every client’s journey was unforgettable.

Currently, as a Customer Service Agent at Delivery.com, I navigate the fast-paced world of on-demand delivery, delivering seamless solutions and top-tier support to customers across the USA. My focus remains on building relationships, resolving challenges efficiently, and enhancing user satisfaction.

Driven by a love for connecting with people and solving problems, I thrive in roles where I can make a tangible impact on customer journeys. Let’s connect to explore opportunities and share ideas!

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Delivery.com

Nov 2023 - Present (1 year 7 months)

Provided top-tier customer support by handling inquiries and resolving issues related to orders and deliveries. Maintained customer accounts and identified opportunities for enhancing satisfaction, all while meeting performance metrics in a fast-paced environment.

Customer Support Order Management Communication Performance Metrics CRM Software Data Entry Problem Solving Customer Satisfaction Process Improvement

Sales Coordinator

African Bush Camps

Mar 2023 - Sep 2023 (6 months)

Managed client inquiries and coordinated bookings while promoting tailored African safari experiences to European and American markets. Ensured seamless communication between clients and teams, enhancing customer satisfaction through effective problem-solving and administrative support.

Client Relationship Management Communication Administrative Support CRM Software Data Entry

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

Bachelor of Business Management, Business Management

2021 - 2023

Studied Business Management with a focus on developing skills in sales coordination, customer relationship management, and operational efficiency. The program provided a comprehensive understanding of business principles and practices, preparing graduates for roles in various industries.