Justin Ollewagen

I’m a customer-focused professional with 15+ years of experience across luxury hospitality, retail, and field operations, built around strong guest relations and high-pressure service environments. I’m confident using both face-to-face and written communication with international clients.

In my guest services and lodge leadership roles, I handled enquiries, complaints, reservations, and guest check-in/check-out, while keeping service standards high and ensuring guest satisfaction. I’m used to resolving issues quickly and coordinating details so the guest experience stays seamless.

More recently, as a Horticulture Manager and operations lead, I coordinate daily operations and communication between teams and management, handle supplier and contractor communication, and identify and escalate operational issues to keep workflows smooth. This reinforced my ability to stay organized, accurate, and responsive under changing priorities.

I’m now seeking a remote role in customer support, travel consulting, or reservations where I can apply my hospitality experience in a digital environment. I’m ready to support guests through email and live chat and help coordinate travel planning and itineraries with careful attention to detail.