Shalina Somaroe
@shalinasomaroe
Customer-focused advisor with retail and insurance support experience.
NetherlandsWhat I'm looking for
Ik ben een klantgerichte professional met ervaring in retail, klantenservice en zorgverzekeringsadvies; ik lever duidelijke, vriendelijke service via telefoon, livechat en WhatsApp en werk efficiënt aan kassa's en verkooppunten.
Mijn achtergrond omvat HBO-opleidingen in Human Resource Management en Fysiotherapie, gecombineerd met praktijkervaring als caissière, klantadviseur en sales assistant waar ik klantgerichtheid, geduld en teamwork heb laten zien.
Ik streef ernaar om klanten begrijpelijk advies en een geruststellende ervaring te bieden, bij te dragen aan teamresultaten en verder te groeien in rollen waar communicatie en service centraal staan.
Experience
Work history, roles, and key accomplishments
NTHBO Human Resource Management
NTI
Oct 2023 - Present (2 years)
Pursuing HRM studies covering recruitment & selection, personnel development, labor law, performance & rewards, and strategic HR to align people policies with organizational goals.
Caissière
Boon's Markt
Apr 2024 - Feb 2025 (10 months)
Operated checkout, scanned products and processed transactions, ensuring fast and accurate service while assisting customers with questions and issues.
Klantadviseur
Smartcenter
Oct 2023 - Feb 2024 (4 months)
Provided multichannel customer support for a.s.r. health insurance via phone, live chat and WhatsApp, advising on policies, reimbursements and claims to improve customer satisfaction.
Sales Assistant
Schiphol Airport Retail
Jun 2023 - Aug 2023 (2 months)
Assisted customers in selecting products, provided product advice and operated both self-service and standard checkouts to ensure welcoming and efficient retail service.
HAHBO Fysiotherapie Student
Hogeschool van Amsterdam
Sep 2022 - Aug 2023 (11 months)
Studied anatomy, physiology and diagnosis/treatment of musculoskeletal conditions to develop skills in assessment and therapeutic intervention for patient care.
Education
Degrees, certifications, and relevant coursework
HAHogeschool van Amsterdam
HBO, Physiotherapy
2022 - 2023
HBO Fysiotherapie studies focusing on anatomy, physiology, and diagnosis and treatment of musculoskeletal disorders.
Middelbare school
VWO, General Secondary Education
2014 - 2017
VWO secondary education completed in Suriname.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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