Laura Dorcas
@lauradorcas
I deliver empathetic customer support across retail, banking, hospitality, and communication.
NetherlandsWhat I'm looking for
I've supported customers across retail, banking, hospitality, and communications, helping people in person, by phone, email, and digital channels.
At Aruba Bank, I guided clients through account openings, online banking, ATM and PIN requests, and other banking services while handling confidential information carefully and following procedures.
In retail roles including KiK and freelance assignments, I've assisted with product selection, sales, returns, package services, track-and-trace requests, restocking, and busy store operations. I also served as an assistant team leader on weekends.
During my PR and Communication internship at Eurail B.V., I coordinated press and influencer trips and communicated with influencers and journalists through email and Microsoft Teams. My Business Communication background supports my clear, professional, and customer-focused approach.
Experience
Work history, roles, and key accomplishments
Freelancer - Personal Trainer
Freelance
Nov 2024 - Present (1 year 10 months)
Provided personal training services to clients, focusing on fitness and wellness.
Freelancer Retail
Freelance
Jun 2023 - May 2025 (1 year 11 months)
Performed customer service, cashiering, restocking, and merchandise presentation. Maintained professionalism in fast-paced settings and supported store teams during peak periods.
Retail Representative
KIK
May 2024 - Dec 2024 (7 months)
Provided personalized customer service, handled sales, returns, and exchanges, and managed package pick-up and drop-off procedures. Assisted customers with track-and-trace requests and resolved questions professionally.
PR & Communication Intern
Eurail B.V.
Aug 2023 - Jan 2024 (5 months)
Coordinated press and influencer trips, assisted in PR and communications strategy development, and facilitated communication with influencers and journalists via email and Microsoft Teams.
Freelancer Hospitality
Freelance
Sep 2021 - Jan 2023 (1 year 4 months)
Delivered high-quality customer service in direct contact with guests across diverse hospitality environments. Worked as waitress, bartender, kitchen helper, and runner.
Digital Ambassador
Aruba Bank
Jul 2018 - Jul 2019 (1 year)
Provided professional customer service to clients in person, by phone, and via email, assisting with banking services. Welcomed clients, identified needs, and guided them toward appropriate solutions.
Education
Degrees, certifications, and relevant coursework
HAN University of Applied Sciences
Bachelor's degree, Business Communication
2020 - 2025
Graduated with a major in Business Communication.
Charles III University of Madrid
Minor, Law and Social Sciences
2023 - 2023
Erasmus exchange with a minor in Law and Social Sciences.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
Skills
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