Open to opportunities

Shalakha Singh

@shalakhasingh

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Senior Manager in Process Excellence driving operations, optimization, and digital transformation.

India

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What I'm looking for

I seek roles where I can lead process excellence and operations initiatives, drive CRM and digital transformation, work cross-functionally with leadership, and deliver measurable efficiency and revenue outcomes in a collaborative, growth-oriented environment.

I am a Senior Manager specializing in Process Excellence and Operations with 9+ years of experience delivering end-to-end process optimization, solution implementation, and stakeholder collaboration. I translate complex requirements into actionable strategies and craft BRDs, UAT plans, and operational documentation to ensure 100% quality assurance.

My background spans CRM solution design, sales operations, project execution, and cross-functional coordination with PMO, IT, sales, engineering and product teams. I have led implementations, developed training and knowledge-transfer programs, and designed metrics-driven engagement strategies to drive measurable efficiency and revenue improvements.

I combine domain expertise with business consulting to support digital transformation and process improvement across sectors, having delivered pipeline and forecasting improvements, sales productivity gains, and streamlined CRM and sales processes that supported sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager - Process Excellence

Current

Divine Talk

Mar 2023 - Present (2 years 7 months)

Led end-to-end process optimization and CRM solution design, producing BRDs, overseeing UAT, and delivering 100% quality assurance across deployments to improve operational efficiency and stakeholder alignment.

Process Optimization UAT Stakeholder Management Project Management Quality Assurance

Senior Manager - Sales Operations

Naukri

Jul 2019 - Oct 2022 (3 years 3 months)

Directed sales operations and CRM initiatives that increased sales productivity by 17%, implemented pipeline and forecast management, and reduced onboarding time through training and process improvements.

Sales Operations CRM Management Sales Enablement Training BI Reporting Process Improvement Stakeholder Management

Assistant Manager - Direct Sales

Naukri

Jun 2017 - May 2019 (1 year 11 months)

Managed direct sales programs, exceeded revenue targets through strategic account initiatives, improved CRM utilization, and delivered customer-centric service to boost retention.

Direct Sales Account Management CRM Sales Strategy Customer Relationship Management Revenue Growth Training

Executive Manager - Sales Coordinator

Infinizi Consulting

Nov 2016 - May 2017 (6 months)

Coordinated sales operations and training programs, supported end-to-end recruitment, and enhanced customer satisfaction by streamlining processes across departments.

Training Development Recruitment Customer Satisfaction Process Improvement Cross Functional Collaboration Onboarding

HR Executive / Coordinator

MIO Infotech Consultants

Jun 2015 - Sep 2016 (1 year 3 months)

Managed recruitment, onboarding, benefits administration, attendance/payroll, HRIS, and exit processes while delivering HR analytics and reporting to support operations.