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Shalakha Singh

@shalakhasingh

Senior Manager in Process Excellence driving operations, optimization, and digital transformation.

India
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What I'm looking for

I seek roles where I can lead process excellence and operations initiatives, drive CRM and digital transformation, work cross-functionally with leadership, and deliver measurable efficiency and revenue outcomes in a collaborative, growth-oriented environment.

I am a Senior Manager specializing in Process Excellence and Operations with 9+ years of experience delivering end-to-end process optimization, solution implementation, and stakeholder collaboration. I translate complex requirements into actionable strategies and craft BRDs, UAT plans, and operational documentation to ensure 100% quality assurance.

My background spans CRM solution design, sales operations, project execution, and cross-functional coordination with PMO, IT, sales, engineering and product teams. I have led implementations, developed training and knowledge-transfer programs, and designed metrics-driven engagement strategies to drive measurable efficiency and revenue improvements.

I combine domain expertise with business consulting to support digital transformation and process improvement across sectors, having delivered pipeline and forecasting improvements, sales productivity gains, and streamlined CRM and sales processes that supported sustainable growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Babasaheb Bhimrao Ambedkar University logoBU

Babasaheb Bhimrao Ambedkar University

Master of Business Administration, Human Resource / Strategic Leadership

2014 - 2016

Completed a Masters in Business Administration (Human Resource) focusing on strategic leadership and process improvements.

Lucknow University logoLU

Lucknow University

Bachelor of Business Administration, International Business

2011 - 2014

Completed a Bachelors in Business Administration with emphasis on International Business and CRM operations.

Tech stack

Software and tools used professionally

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