Open to opportunities

Sachan C

@sachanc

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PMP Certified Senior Operations Manager with 18 years of experience.

India

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What I'm looking for

I am seeking a challenging role in operations management that fosters growth and innovation, with a focus on strategic planning and team leadership.

I am an international PMP Certified Senior Operations Manager with over 18 years of diverse experience in Operations Management, Project Management, and Quality Management. My expertise encompasses Business Transformation, Corporate Planning, and Risk Analysis, allowing me to drive significant improvements in operational efficiency and effectiveness.

Throughout my career, I have successfully led teams in delivering complex projects, such as a B2B mobile application with a $0.4 million budget, and have consistently achieved key performance indicators. My ability to foster productive relationships with clients and stakeholders has been instrumental in driving business success and achieving strategic goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Manager

Current

Ooredoo/ MSI

Mar 2020 - Oct 2024 (4 years 7 months)

Managed the Facility Management account end-to-end, overseeing project activities including cost, time, and quality management. Led cross-functional teams to ensure project deliverables were met on time with 100% accuracy. Implemented operational optimizations that increased productivity and reduced budgets significantly.

Project Management Quality Management Leadership Team Management Budget Management Risk Analysis Strategic Planning Vendor Management Communication

Operations Manager

Ooredoo / MSI

Feb 2019 - Mar 2020 (1 year 1 month)

Oversaw the Facility Management project, ensuring compliance with organizational goals and managing project scopes. Engaged in high-level negotiations and established work standards that resulted in improved productivity and cost reductions.

Project Management Cost Management Communication Stakeholder Management Quality Management Risk Analysis Strategic Planning Team Leadership Vendor Management

Lead Quality Assurance Manager

Sutherland

Jun 2007 - Mar 2019 (11 years 9 months)

Led quality assurance teams for major clients, implementing incentive programs that significantly boosted productivity. Managed training and performance evaluations, resulting in improved QA scores and adherence to processes.

Quality Management Team Management Training Process Optimization Communication Conflict Management Analytics Change Management

Floor Manager

Reliance Communications

May 2006 - Jun 2007 (1 year 1 month)

Supervised a production floor, managing a team of 15 executives to meet performance targets. Created detailed reports on production and implemented procedures to resolve operational issues.

Team Management Production Management Reporting Quality Control Problem Solving Communication Leadership Operational Excellence Performance Monitoring Training

Education

Degrees, certifications, and relevant coursework

Ch. Charan Singh University

Bachelor of Arts, English Literature

Earned a Bachelor of Arts in English Literature, which provided a strong foundation in communication and analytical skills.

Bharathiar University

MBA, Human Resource Management

Completed an MBA with a focus on Human Resource Management, gaining insights into effective management practices and strategies for workforce development.