Shakerah Davis

I’m a customer support and digital operations professional with hands-on experience supporting customers across phone, chat, email, and SMS in high-volume environments. I’m known for clear communication, strong problem-solving skills, and maintaining high performance scores under pressure, including 85%+ quality scores.

I’ve also supported e-commerce operations and online order management, using CRM systems to document cases, apply tags, and track recurring issues to improve satisfaction and retention. Alongside customer support, I provide basic email and SMS marketing support using tools like Mailchimp and Klaviyo, and I work comfortably with online tools and remote teams.