Open to opportunities

Shakerah Davis

@shakerahdavis2

Remote client support representative at Sutherland Global Services Jamaica, resolving billing, order, payment, and account issues through digital channels.

Jamaica

Message

What I'm looking for

I’m looking for a remote, non-voice client support role where I can support customers through digital channels.

At Sutherland Global Services Jamaica, I handle customer requests through live chat, email, and text, resolving questions about orders, billing, payments, shipping, and accounts.

I use internal CRM systems and customer databases to research issues and document interactions accurately. I also handle escalations and work across Service Hub, Okta, Slack, and Genesys while meeting weekly performance targets.

Through my independent online store projects, I manage Shopify and eBay listings, inventory updates, order changes, refunds, and customer inquiries. I’m building skills in HTML, Git, GitHub, VS Code, and basic web development.

Experience

Work history, roles, and key accomplishments

Current

E-commerce / Online Store Operations

Current

Independent Online Store Projects

Jan 2025 - Present (1 year 10 months)

Managed day-to-day digital storefront tasks on Shopify and eBay, including product listings, inventory updates, and customer service inquiries. Processed order updates, refunds, and delivery-related questions via messaging channels.

Shopify eBay Product Listing Inventory Management Customer Service Order Processing Refunds Delivery Support

Current

Customer Support Representative

Current

Sutherland Global Services Jamaica

Jul 2023 - Present (3 years 4 months)

Handled high-volume customer requests via live chat, email, and text, resolving issues related to orders, billing, payments, shipping, and account management. Utilized CRM systems to document interactions and consistently met performance targets.