Open to opportunities

Kendean Saunders

@kendeansaunders

Message

I am an empathetic remote customer service representative, tech‑savvy and reliable

Jamaica

Message

What I'm looking for

I seek remote customer support roles in a collaborative, flexible company where I can resolve issues, improve satisfaction, grow CRM skills, and support international clients across time zones—available full‑time or part‑time with flexible shifts.

I am an empathetic, reliable, and tech‑savvy customer service professional with over three years of experience supporting customers via email, phone, and live chat.

At Tech Solutions I resolved up to 50+ customer inquiries daily with a 95% resolution rate, managed accurate customer data entry, and created basic help guides using Google Docs and Canva.

I’m comfortable with CRM tools like Zendesk, Freshdesk, and HubSpot (beginner), Microsoft Office, Google Workspace, and remote collaboration tools such as Zoom, Slack, Trello, and Notion.

I thrive in remote, international environments, adapt tone for diverse brands, type 60+ WPM, and am ready for full‑time or part‑time roles across time zones.

Experience

Work history, roles, and key accomplishments

Customer Support & Data Entry Assistant

Tech Solutions

Jan 2022 - Jan 2024 (2 years)

Resolved 50+ customer inquiries daily with a 95% resolution rate and managed high-volume data entry, improving accuracy and response times. Communicated with international clients and created customer help guides to standardize support.

Customer Support Email Support Live Chat Phone Support Data Entry Zendesk Freshdesk Google Docs Canva

Freelance Support Assistant

Freelance

Jan 2024 - Present (1 year 7 months)

Provided email and order support for small international e-commerce clients, handling returns and tracking while adapting tone to each brand's voice to improve customer experience.

Email Support Order Processing Social Media Support CRM Google Workspace

Education

Degrees, certifications, and relevant coursework

Caribbean Examinations Council

Caribbean Secondary Education Certificate (CSEC), Caribbean Secondary Education (CSEC)

Activities and societies: Certificate in customer service and employability skills; subjects passed include English Language, Information Technology, Office Administration, Mathematics, Communication Studies, and Sociology.

Completed CSEC with 8 subjects passed, including English Language, Information Technology, Office Administration, Mathematics, Communication Studies, and Sociology.