Shakerah davis

I’m a customer support professional with over two years of experience handling phone, chat, email, and SMS interactions in a fast-paced remote environment. I focus on resolving customer issues quickly while keeping a calm, empathetic tone that builds trust with every interaction.

I’m comfortable working across CRM platforms and collaboration tools, and I’m confident managing customer inquiries end to end. I log and track cases using Zendesk and Freshdesk, keeping records accurate and up to date for smooth follow-up.

In my current role (Remote), I support customers across multiple channels and adapt quickly to new systems, scripts, and process updates. I collaborate daily with team members using Slack, Trello, and Google Workspace to stay aligned on priorities.

I also hold an EF SET C1 Advanced English certification, and I enjoy using strong communication to coach and guide customers toward clear next steps. I’m looking to bring my communication skills and genuine care for customers into a remote support coaching role.