Tashauna Gibson

I am a customer support professional with over seven years' BPO and remote experience supporting customers via live chat, email, and phone. I consistently meet service level agreements and maintain high customer satisfaction through empathetic, solution-focused interactions.

I've worked across contact center environments and am proficient with CRM systems such as Zendesk, performing accurate documentation for quality assurance and de-escalating challenging situations. I excel at multitasking, researching issues, and collaborating with cross-functional teams to resolve complex problems.

I thrive in remote settings, remain calm and reliable under pressure, and bring strong communication, critical thinking, and confidentiality practices. I am committed to continuous improvement and eager to contribute to customer success and growth opportunities.